At a Glance
- Tasks: Manage client complaints and ensure compliance while communicating effectively.
- Company: Join Porter Dodson, a leading firm with a focus on client care.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Other info: Part-time role with occasional office attendance in Taunton.
- Why this job: Make a difference in client care while working remotely and flexibly.
- Qualifications: Legal background with 2 years’ PQE and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Porter Dodson is seeking a Claims and Complaints Manager to join their Risk and Compliance team in a part-time, permanent role. The position offers a remote working option with occasional office attendance in Taunton.
The successful candidate will manage complaints, ensuring compliance and effective communications with clients. A legal background with at least 2 years’ PQE is required, along with strong client care and communication skills. The role includes managing complaints processes and supporting the Legal Ombudsman interaction.
Competitive benefits include 25 days holiday, private healthcare, and flexible working arrangements.
Remote Claims & Complaints Manager - Client Care in Hounslow employer: Porter Dodson
Porter Dodson is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 25 days of holiday, private healthcare, and flexible working arrangements, employees can enjoy a healthy work-life balance while contributing to a dynamic team in the legal sector. The remote working option, combined with occasional office attendance in Taunton, provides a unique advantage for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Claims & Complaints Manager - Client Care in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Claims & Complaints Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your client care and communication skills. Think of real-life examples where you've successfully managed complaints or resolved issues, as these will be key talking points during your interview.
✨Tip Number 3
Don’t forget to research Porter Dodson! Familiarise yourself with their values and recent news. This will not only help you tailor your responses but also show that you’re genuinely interested in the company and the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Remote Claims & Complaints Manager - Client Care in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your legal background and client care experience. We want to see how your skills match the role, so don’t be shy about showcasing your 2 years’ PQE and any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Claims & Complaints Manager role. Share specific examples of how you've managed complaints and communicated effectively with clients.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Porter Dodson
✨Know Your Stuff
Make sure you brush up on your legal knowledge, especially around complaints management and compliance. Familiarise yourself with the Legal Ombudsman’s processes, as this will show that you’re serious about the role and understand the nuances of client care.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully managed client interactions in the past. Think about specific situations where you resolved complaints or improved client satisfaction – these stories will make you stand out.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific complaints or difficult client situations. Practise your responses to common scenarios in the legal field, focusing on your problem-solving skills and ability to maintain professionalism under pressure.
✨Highlight Your Flexibility
With the remote working aspect of the job, it’s important to demonstrate your ability to work independently and manage your time effectively. Share examples of how you’ve successfully worked remotely in the past, and discuss how you plan to stay organised and connected with the team.
