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- Tasks: Provide IT support, troubleshoot issues, and manage service requests for UK business users.
- Company: Join Thales, a leader in technology with a commitment to diversity and inclusion.
- Benefits: Enjoy 201 hours of annual leave, health care cash plan, and performance-related pay uplifts.
- Why this job: Kickstart your IT career with hands-on experience and a Level 3 apprenticeship programme.
- Qualifications: 5 GCSEs at grades 9–4 including Maths and English required.
- Other info: Flexible working hours and opportunities for volunteering and professional growth.
Start Date: 07 September 2026
Salary: £24,000 per annum
Employee type: Permanent
Location: Belfast
Working Schedule: 37 hours a week, Monday – Thursday 8 hours a day, Friday 5 hours (Flexible start time between 07:00 and 09:30)
Responsibilities
This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop/desktop builds, software deployments and much more!
Apprentice Programme
For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18‑month duration. The programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given 1 day per week to focus on your academic studies, with the other 4 days spent applying your learning in a real‑life IT/IS team.
Requirements
- 5 GCSEs at grades 9–4 (A–C) including Maths and English
Benefits
- 201 hours annual leave (plus a company day and bank holidays)
- Company Pension
- Health Care Cash Plan
- Life Insurance
- Discount Portal
- Performance‑related pay uplifts
- 80 Hours Volunteering (first two years)
Closing date
Applications will close at 11.59pm on Thursday 12 February 2026. We encourage you to apply as soon as possible.
Security Clearance
All successful candidates must possess the permanent right to work in the UK. A Government security clearance at BPSS Level and full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements will be required. Successful applicants will be required to go through the full SC clearance process prior to starting.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
2026 End User Support Apprentice Level 3 IT Apprenticeship in Belfast employer: Portal Londrinatur
Contact Detail:
Portal Londrinatur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 End User Support Apprentice Level 3 IT Apprenticeship in Belfast
✨Tip Number 1
Get to know the company! Research Thales and understand their values, culture, and what they do. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role is all about IT support, brush up on your troubleshooting techniques and familiarise yourself with tools like Service Now. Being able to demonstrate your knowledge during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this apprenticeship. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace 2026 End User Support Apprentice Level 3 IT Apprenticeship in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant IT skills or experiences that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the apprenticeship and explain why you're the perfect fit. Keep it engaging and personal, so we get to know the real you.
Show Off Your Skills: Don’t forget to mention any technical skills or projects you've worked on. Whether it's troubleshooting or software deployments, we love to see what you've done and how you can contribute to our IT support team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly, so don’t hesitate!
How to prepare for a job interview at Portal Londrinatur
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals. Since this role involves troubleshooting and diagnosing issues, be prepared to discuss common problems and solutions. Familiarise yourself with tools like Service Now, as they might ask how you would use it in real scenarios.
✨Show Your Problem-Solving Skills
During the interview, be ready to demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully resolved an issue or helped someone with tech support. This will show them you can handle the responsibilities of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the apprenticeship programme and the team you'll be working with. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Questions about the types of projects you'll work on can be particularly engaging.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show enthusiasm for the role and the company. A positive attitude can go a long way in making a great impression. They want to see that you're eager to learn and grow within their team.