At a Glance
- Tasks: Investigate and resolve tech issues while supporting users and improving processes.
- Company: Join Portakabin, a growing organisation committed to employee development.
- Benefits: Up to £35,000 salary, hybrid working, 25 days leave, and discounts at hundreds of shops.
- Other info: Enjoy learning opportunities, career progression, and a chance to volunteer.
- Why this job: Make a real impact in a supportive environment with opportunities for growth.
- Qualifications: GCSE/A level education or equivalent experience; IT support skills preferred.
The predicted salary is between 36000 - 44000 £ per year.
Description Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop?
Portakabin are looking for an IT Analyst to join our HR team based at our Head office in York.
As an experienced IT Analyst you will investigate, resolve and report problems with technology systems and processes.
- Annual salary up to £35,000 dependent on skills and experience,
- Potential annual-on-target bonus of up to 2.5% subject to business performance
- Role based: Portakabin Ltd, York, YO32 9PT (Hybrid working, available after successful completion of probation. Role will be on site during probation)
- Contract type: Permanent
- Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.
• In this role as IT Analyst, you will be required to
- Deliver service excellence by responding promptly to user requests and enquiries.
- Monitor and resolve tickets submitted through the incident management system, escalating where appropriate.
- Installation of business line applications to devices, ensuring the installation is successful and compliant with licensing requirements.
- Liaise with IT teams and stakeholders to collate, record, analyse and promptly report relevant information.
- Conduct audits and investigations into system or process issues, recommending corrective actions.
- Produce and maintain accurate, clear and up-to-date system documentation for applications and infrastructure.
- Respond promptly to requests and enquiries, resolve issues and Identify opportunities for process improvement.
- Support the evaluation, testing and introduction of new processes, applications and system changes.
- Contributory pension including life insurance benefit
- Cycle to Work Scheme
- Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
- Learning & development opportunities and resources
- Opportunity for career progression
- A chance to give back to your community with an annual volunteering day
- Our Ideal Candidate as IT Analyst
- Educated to GCSE and/or /A level, or equivalent relevant experience.
- ITIL Foundation certification is desirable.
- Previous experience of technical support.
- Ability to fault-find and provide resolutions to issues.
- Ability to produce and maintain clear, accurate documentation.
- Knowledge and some experience of incident management processes and tools.
- Good analytical and problem-solving skills.
- Good communicator, able to work effectively with cross functional stakeholders.
- Awareness of Microsoft business applications & IT application support.
Even if you do not match all of our 'ideal' criteria we love developing our people and may feel that you could be developed into this role.
We are conducting interviews during, or before, the week commencing TBC.
NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled
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IT Analyst employer: Portakabin Ltd
Portakabin Ltd is an exceptional employer, offering a dynamic work environment in Newcastle where collaboration and innovation thrive. With competitive salaries, generous commission structures, and 25 days of annual leave, employees enjoy a healthy work-life balance alongside ample opportunities for professional growth and development. The supportive culture fosters teamwork and encourages individuals to excel in their roles, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Portakabin Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Portakabin Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Portakabin Ltd!
✨Direct Apply to Portakabin Ltd
Let's not forget to apply directly through the Portakabin Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Portakabin Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Portakabin Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Portakabin Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
