At a Glance
- Tasks: Coordinate live parcel delivery operations and resolve issues in real-time.
- Company: Join a dynamic team at a leading UK parcel delivery service.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with chances to shape your role.
- Why this job: Be at the heart of operations and make a real difference every day.
- Qualifications: Experience in logistics or customer service, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Ops Coordinator role sits at the centre of the operation when it’s live. You’re the person couriers call when something goes wrong mid-shift. You watch the CCTV feeds, handle escalations, communicate with the client, log incidents, and confirm hubs are secure at the end of the day.
We’re hiring these roles as we build the central ops team, which means the work is broader than a steady-state version of this role would be. Alongside the real-time ops work, Ops Coordinators will cover recruitment and onboarding admin, scheduling support, and courier performance conversations until dedicated hires are in place for those functions. If you want a role where the job is still being defined and you’re comfortable picking things up as needed, that’s what this is.
Three positions are open with staggered shifts covering 9am–5pm or 1pm-9pm.
What you'll do:
- Answer courier calls and messages during live shifts — resolve parcel issues, access problems, and whatever else comes up in real time
- Monitor CCTV feeds across hubs and respond to security or operational concerns
- Communicate with the client on parcel delivery issues, discrepancies, and escalations
- Log incidents accurately throughout the shift
- Confirm end-of-day hub security for hubs without an Associate on site
- Carry out remote performance conversations with couriers when directed by the Operations Manager - flagging concerns clearly and logging outcomes
- Run end-of-shift debriefs with returning couriers when Hub Associates are unavailable or when issues need a remote follow-up
- Manage the inbound courier application pipeline - screen applicants, make initial contact, and progress them to the next stage
- Collect and verify courier documentation and run compliance checks before onboarding
- Coordinate with Hub Associates to schedule and confirm on-site onboarding days for new starters
- Handle offboarding admin for couriers leaving the platform and manage re-engagement of inactive couriers
What we're looking for:
- The most important thing is that you’re calm under pressure and can switch between tasks without things slipping.
- Experience in an operations, logistics, or customer-facing role where you were responsible for resolving issues in real time - courier operations, dispatch, contact centre, field ops, or similar
- Confident communicator - comfortable having direct conversations with couriers about performance or conduct, not just reactive queries
- Organised enough to manage admin work (onboarding pipelines, scheduling) alongside a live operational environment
- Good judgement: you’ll often be making calls without time to escalate
- Comfortable with digital tools - you’ll be across calls, chat, a shift log, and CCTV simultaneously
- Willingness to work shifts (9am–5pm, 1pm–9pm)
- Experience in last-mile delivery, dispatch, or logistics coordination is a plus. So is experience managing a pipeline of people - whether that’s recruitment, scheduling, or contractor management.
Central Operations Coordinator, UK Parcel Delivery in Slough employer: Port
Port is an exceptional employer that values its team members by fostering a dynamic work culture where adaptability and problem-solving are key. As a Central Operations Coordinator, you'll enjoy opportunities for professional growth while working in the vibrant environment of London, with flexible shift patterns that support work-life balance. Join us to be part of a pioneering team that is shaping the future of last-mile delivery operations, where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Central Operations Coordinator, UK Parcel Delivery in Slough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Port and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Port!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Port keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Central Operations Coordinator, UK Parcel Delivery in Slough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Port:This is your chance to really connect with the team at Port. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Port
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Port.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Port that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Port. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
