At a Glance
- Tasks: Manage day-to-day operations of parcel delivery and ensure efficient processes.
- Company: Join PORT, a leader in zero-emission urban logistics with exciting growth plans.
- Benefits: Competitive pay, career growth, and the chance to shape urban delivery.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a high-impact team transforming how cities move.
- Qualifications: Experience in logistics, strong attention to detail, and people skills.
The predicted salary is between 36000 - 60000 £ per year.
PORT is building the infrastructure for the future of last-mile delivery. We operate London's leading network of e-bike rental hubs and are now partnering with major parcel companies to revolutionise urban logistics with zero emissions. We have an ambitious growth plan to scale PORT across the UK and globally!
The Role
We are looking for a hands-on Hub Operations Associate to manage the day-to-day "on-the-ground" processes of our parcel delivery operations. You will be the engine room of our delivery network, ensuring that every rider is trained, every shift is covered, and every parcel is handled with maximum efficiency and care. This role is perfect for a detail-oriented "doer" who thrives in the middle of the action.
Responsibilities
- Ground Operations & Warehouse Management: Execute end-to-end delivery processes within the hubs (warehouses), ensuring reliability and safety. Enforce Standard Operating Procedures (SOPs) on-site to maintain world-class operational standards. Monitor real-time performance data to identify and resolve immediate bottlenecks in the warehouse or on the road. Maintain the physical hub environment, ensuring it remains a safe and efficient space for the team.
- Rider Lifecycle & Sourcing: Lead "hands-on" sourcing efforts to recruit high-quality new riders for the platform. Conduct comprehensive training and onboarding sessions to ensure riders are ready to deliver safely and efficiently. Act as the primary point of contact for riders from their first day, fostering a culture of accountability.
- Active Riders Management: Manage shift scheduling to ensure 100% coverage and alignment with delivery targets. Monitor active rider performance, providing real-time feedback and coaching to hit quality standards. Track and report on rider quality metrics, ensuring all SLAs with our parcel partners are met or exceeded. Resolve daily service issues with a bias for action to keep the delivery network moving.
About You
- Operational Experience: Proven experience in a fast-paced delivery or logistics environment, specifically managing distributed or gig-economy teams.
- Execution-Focused: You are obsessed with the details of "how" things work and enjoy being on the ground where the work happens.
- People Person: You are a natural at building rapport with riders while maintaining high standards for performance and accountability.
- Data-Driven: You use data to make quick decisions about scheduling and performance management.
- Adaptable: You are comfortable in high-growth environments where speed and precision matter equally.
Why PORT
- Shape the future of innovative urban logistics.
- The chance to make a real mark on how cities move while working in a high-impact, execution-driven team.
- Competitive compensation and growth opportunities as we scale across the UK.
Hub Operations Associate, UK Parcel Delivery employer: Port
At PORT, we are not just transforming last-mile delivery; we are creating a sustainable future for urban logistics. As a Hub Operations Associate, you will thrive in a dynamic and supportive work culture that prioritises innovation and efficiency, while also offering competitive compensation and ample opportunities for personal and professional growth. Join us in revolutionising the way cities move, all while being part of a passionate team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Operations Associate, UK Parcel Delivery
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Port.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Port. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Hub Operations Associate, UK Parcel Delivery
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Port, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Port and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Port. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Port
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Port.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Port.
