At a Glance
- Tasks: Supervise cruise operations and ensure a top-notch experience for all visitors.
- Company: Join Forth Ports, a leading UK port operator committed to sustainability.
- Benefits: Enjoy a competitive salary, generous leave, and health initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a transformative journey towards a greener future in the cruise industry.
- Qualifications: Strong IT skills, communication abilities, and a full UK driving licence required.
The predicted salary is between 48000 - 48000 € per year.
Location: Port of Tilbury London Ltd, Leslie Ford House
Hours: 35 hours – with occasional requirement to work weekends during peak cruise season
Compensation: £45,000 + shift allowance £3,000
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind.
About the Role
Based in the cruise department, we are seeking a Cruise Terminals Supervisor to supervise the coordination of vessel operations, staff, and stakeholders at the Port of Tilbury and London Central Moorings, delivering a high standard of service and a great experience for all visitors.
Key Responsibilities
- Ensure terminals are fully set up and prepared for all cruise and event activities.
- Liaise regularly with agency labour suppliers to ensure staffing requirements are accurately defined and fulfilled.
- Maintain a safe operational environment for employees, visitors, contractors, and resources, ensuring compliance with legislative and company safety policies.
- Investigate incidents and complete accident and damage reports in line with company procedures.
- Ensure all operational and service requirements are in place for each vessel visit.
- Prepare and implement, in conjunction with Operations colleagues, detailed action plans for each cruise ship visit, outlining agreed scopes of work and key liner activities while alongside, including control of car-parking operations.
- Supervise and oversee the entire vessel operation in accordance with terminal procedures and operational standards.
- Coordinate all shoreside activities in conjunction with internal teams and external service providers.
- Maintain accurate operational, security, and plant usage records, including identifying and reporting maintenance requirements.
- Work flexibly across different port assets as required, providing operational support and supervisory oversight to meet business needs.
Qualifications & Skills
- Excellent IT and report writing skills.
- Knowledge or understanding of cruise operations.
- Excellent communication skills.
- Safety Awareness.
- Problem solving skills.
- Full driving licence, valid in the UK.
- Full UK working rights.
What Forth Ports Can Offer You
- A competitive salary.
- Group Bonus.
- Generous annual leave entitlement.
- Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary.
- Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing.
- Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family.
- On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs.
- An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees.
- GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms.
- Cycle to Work scheme to support affordable, sustainable commuting.
- On-site free parking available for all employees.
- Attractive family-friendly policies, including enhanced maternity cover.
- Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays.
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Closing Date: Monday 1st June, 2026
Contract Type: fulltime
Salary: £48,000.00 Yearly
Cruise Operations Supervisor in Tilbury employer: Port of Tilbury London
Forth Ports is an exceptional employer, offering a dynamic work environment at the Port of Tilbury where innovation meets sustainability. With a strong commitment to employee wellbeing, generous benefits including a competitive salary, extensive leave, and health initiatives, we foster a culture of inclusivity and growth. Join us in our mission towards carbon neutrality while enjoying opportunities for professional development and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Operations Supervisor in Tilbury
✨Tip Number 1
Network like a pro! Get chatting with folks in the cruise industry, whether it's at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! When you land an interview, make sure you know the ins and outs of Forth Ports and their commitment to sustainability. It’ll show you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. Focus on your communication skills and how you can demonstrate your problem-solving abilities in real-life scenarios related to cruise operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Forth Ports.
We think you need these skills to ace Cruise Operations Supervisor in Tilbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cruise Operations Supervisor role. Highlight your relevant experience in cruise operations and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Forth Ports and how you can contribute to our mission of sustainability and excellent service. Keep it engaging and personal!
Showcase Your IT Skills:Since excellent IT and report writing skills are key for this role, make sure to mention any relevant software or tools you’re familiar with. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Port of Tilbury London
✨Know Your Cruise Operations
Make sure you brush up on your knowledge of cruise operations before the interview. Familiarise yourself with the key responsibilities listed in the job description, such as coordinating vessel operations and ensuring compliance with safety policies. This will show that you're not just interested in the role but also understand what it entails.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or handled challenging situations. Since the role requires excellent problem-solving skills, being able to share specific instances will highlight your capability to manage operational challenges effectively.
✨Showcase Your Communication Skills
As a Cruise Operations Supervisor, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview, demonstrating your interest in effective communication and collaboration.
✨Be Ready for Safety Discussions
Given the emphasis on maintaining a safe operational environment, be prepared to discuss your understanding of safety protocols and how you've implemented them in previous roles. This will reassure the interviewers that you prioritise safety and are aligned with their commitment to compliance.
