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- Tasks: Manage cargo operations and ensure smooth dispatch for customers at the port.
- Company: Join Forth Ports, a leading UK port operator committed to sustainability.
- Benefits: Enjoy a competitive salary, generous leave, and wellness initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a transformative journey towards a greener future in logistics.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 28141 - 28141 £ per year.
Forth Ports is one of the UK's largest and most dynamic port operator groups, playing a key role in connecting the UK with Europe and beyond. As a multimodal ports owner and operator, we are at the forefront of delivering innovative port-related services. With our recent pledge to achieve carbon neutrality by 2032 and Net Zero status by 2042, we are committed to sustainability and driving the expansion of the UK's renewable energy sector, particularly offshore wind. Now is an exciting time to join our team as we embark on this transformative journey towards a greener future.
Location: Port of Tilbury London Ltd, Leslie Ford House
Hours: Monday to Friday Shift Pattern 6am – 2pm / 2pm to 10pm
Compensation: £28,141 per annum
About The Role: This role is responsible for the efficient receipt, control and dispatch of cargo for customers operating from 47 Berth. You will ensure all cargo movements are accurately recorded and traceable through the terminal’s stock control systems, including IPOS and TRAX, supporting smooth day-to-day terminal operations and high levels of customer service.
Key Responsibilities:
- Act as a professional point of contact for external customers, delivering a high-quality service and supporting contractual requirements.
- Use terminal systems including IPOS and TRAX to manage paper products and third-party traffic, including Transfennica Shipping Line cargo and RDF (baled waste) via SCA.
- Check customs clearance using Destin8 and ensure records are accurately updated in IPOS to enable timely cargo release and delivery.
- Maintain accurate office administration, documentation and filing in line with company procedures and compliance requirements.
- Liaise daily with drivers and operational teams to support efficient cargo handling and terminal operations.
- Review and verify release and clearance documentation to ensure accuracy and provide reliable operational support.
- Complete tasks within agreed timescales to meet customer service levels and operational deadlines.
- Monitor and manage daily shunt sheets to support effective planning and cargo movement.
What We’re Looking For:
We are looking for a reliable, organised and customer-focused individual who thrives in a fast-paced operational environment. You will have strong attention to detail, be confident using multiple systems, and communicate effectively with a wide range of people including customers, drivers and operational teams. A proactive approach, the ability to prioritise workloads, and a commitment to accuracy and service excellence are essential for success in this role.
Essential Qualifications & Skills:
- Strong customer service skills, with the ability to handle and resolve enquiries professionally.
- High levels of accuracy and efficiency when working with customer and cargo management systems.
- Good understanding of shipping and cargo documentation.
- Full right to work in the UK.
- Full driving licence, valid in the UK.
Desirable:
- Experience using IPOS (or equivalent) for handling paper products and third-party cargo.
- Experience using TRAX for third-party cargo handling.
- Competent in using Destin8 for customs clearance processes.
What Forth Ports Can Offer You:
- A competitive salary
- Group bonus
- Generous annual leave entitlement of 34 days including bank holidays
- Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
- Health promotion events and employee wellbeing initiatives to support your physical and mental wellbeing
- Employee Assistance Programme (EAP) providing free, confidential 24/7 telephone support for you and your family
- On-site Occupational Health Team with access to professional support and referrals to services such as counselling, physiotherapy and free flu jabs
- An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
- GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group and selected local gyms
- Cycle to Work scheme to support affordable, sustainable commuting
- On-site free parking available for all employees
- Attractive family-friendly policies, including enhanced maternity cover
- Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out and holidays
We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status.
How To Apply:
If you are an experienced Administrator and looking to continue your career as part of a forward-thinking and supportive team, we would love to hear from you. Please submit your CV and a cover letter when submitting your application via the ‘Apply Now’ link.
Closing Date: Thursday 26th February, 2026
Contract Type: Full-time
Salary: £28,141.00 Yearly
Cargo Clerical Administrator in Tilbury employer: Port of Tilbury London
Contact Detail:
Port of Tilbury London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Clerical Administrator in Tilbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Forth Ports. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Forth Ports and their commitment to sustainability. Show them you’re not just interested in the role but also in their mission towards a greener future.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering high-quality service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Forth Ports.
We think you need these skills to ace Cargo Clerical Administrator in Tilbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Cargo Clerical Administrator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service skills and any experience with cargo management systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Forth Ports and how you can contribute to our mission of sustainability. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Attention to Detail: In this role, accuracy is key. When you’re writing your application, make sure to highlight instances where your attention to detail made a difference. Whether it’s managing documentation or ensuring smooth operations, we want to know how you’ve nailed it in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Port of Tilbury London
✨Know Your Cargo Systems
Familiarise yourself with the terminal systems mentioned in the job description, like IPOS and TRAX. Being able to discuss how you've used similar systems or your understanding of them will show you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on customer interaction.
✨Attention to Detail Matters
Since accuracy is crucial in this position, be ready to demonstrate your attention to detail. You could mention past experiences where your meticulousness made a difference, especially when handling documentation or cargo management.
✨Show Your Proactive Side
Think of instances where you took the initiative to improve processes or solve problems. This role requires a proactive approach, so sharing these examples will highlight your suitability for the fast-paced environment at Forth Ports.