At a Glance
- Tasks: Manage statutory consent applications and compliance cases while ensuring effective communication with stakeholders.
- Company: Join the UK's biggest port, vital for the economy and environmental protection.
- Benefits: Enjoy 28 days annual leave, a generous pension, and health benefits.
- Other info: Opportunities for professional growth and a supportive team culture.
- Why this job: Make a real impact on the River Thames while developing your career in a dynamic environment.
- Qualifications: Experience in regulatory casework and strong analytical skills are essential.
The predicted salary is between 47001 - 47001 £ per year.
Department: Planning and Development
Reporting to: Senior Case Manager
Grade: 7
Salary: £47,001 per annum
Working pattern: Monday to Friday, 35 hours per week
Base: London River House, Gravesend, with occasional travel to London and site visits
Closing date: 20th August 2026 (We may close this vacancy early if sufficient applications are received ahead of the closing date)
Interview date: 4th & 10th September
Who we are: We are the UK’s biggest port, central to the country’s economy and ambitions for growth. We connect the UK to the world, but we are much more than a conventional port. We are driven by our purpose to protect and improve the 95 mile stretch of the River Thames which is tidal – from Teddington Lock on the border of Surrey, through the heart of London, Kent, Essex and out to the North Sea. The Statutory Consents and Compliance team is responsible for the processing of applications for consent and vessel licenses, and the investigation and enforcement of unlicensed and non-compliant river works and dredging along the River Thames.
The role: We are currently looking for a Case Manager to join its Statutory Consents and Compliance team within the Planning & Development Department. As Case Manager, you will manage a varied caseload of statutory consent applications and compliance matters, ensuring cases are progressed, determined and closed in line with statutory requirements, internal procedures, KPIs and agreed service standards. You will work closely with applicants, licensees, consultees, statutory bodies, internal departments and other stakeholders to obtain information, coordinate responses and support effective case management. The role requires sound judgement, clear communication and the ability to balance operational, environmental, statutory and stakeholder considerations while maintaining PLA standards.
Key responsibilities:
- Manage statutory consent applications and compliance cases from receipt through to determination and closure.
- Assess information and evidence fairly and consistently to support proportionate recommendations and decisions.
- Maintain accurate records across relevant systems, files and archives.
- Respond clearly and promptly to internal and external enquiries on licensing, land ownership, statutory consenting and compliance matters.
- Build effective working relationships with applicants, licensees, consultees, colleagues and other stakeholders.
- Attend site visits and meetings, providing advice, input and updates as required.
- Identify practical improvements to processes, service delivery and record management.
What we are looking for:
Essential:
- Experience of statutory consent applications, compliance matters or comparable regulatory casework.
- Strong analytical, written and administrative skills.
- Ability to review and assess evidence and maintain accurate, comprehensive case records.
- Confident communicator, able to engage effectively with a wide range of internal and external stakeholders.
- Good understanding of regulatory processes and relevant legislation.
Desirable:
- Understanding of the PLA’s statutory functions and powers under the Port of London Act 1968 (as amended).
- Qualification in planning, law, environmental management, marine operations, regulation or a related discipline.
In return, we offer a competitive benefits package:
- 28 days annual leave (plus Bank Holidays)
- Medical Cash Plan (Westfield Health)
- Generous pension - up to 14% employer contribution
- Employee Assistance Programme and access to Wellbeing Resources
- Discounted gym memberships and cycle to work scheme
- Salary sacrifice car scheme (Tusker Cars)
- Reward and recognition portal, with access to a range of discounts
For further information or an informal discussion, contact Angela Arnold, Senior Case Manager at angela.arnold@pla.co.uk
The PLA are not registered with the UK Home Office and do not sponsor candidates who require a visa or work permit to work in the UK, therefore an offer of employment cannot be made unless you currently hold the rights to live and work in the UK.
Case Manager in Gravesend employer: Port of London Authority
The Port of London Authority is an exceptional employer, offering a dynamic work environment in Gravesend where marine professionals can thrive. With a strong focus on employee development and a comprehensive benefits package, including 28 days of annual leave, the organisation fosters a supportive culture that values teamwork and communication. Join us to be part of a vital service that plays a key role in maintaining the safety and efficiency of our waterways.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Gravesend
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We think you need these skills to ace Case Manager in Gravesend
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at Port of London Authority
✨Get to Know Public Sector Values
Before your interview with Port of London Authority, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Port of London Authority.
