Software Support Specialist (PARIS)
Software Support Specialist (PARIS)

Software Support Specialist (PARIS)

Cambridge Full-Time 30000 - 50000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our PARIS support team and assist with software solutions daily.
  • Company: Hutchison Ports is a leading tech hub in Cambridge, focusing on innovation.
  • Benefits: Enjoy flexible working arrangements and opportunities for leadership training.
  • Why this job: Be part of a diverse team making an impact in the tech industry.
  • Qualifications: No specific experience required; just a passion for technology and problem-solving.
  • Other info: Visa sponsorship available for eligible candidates.

The predicted salary is between 30000 - 50000 £ per year.

Job Title: Software Support Specialist (PARIS), Cambridge

Client: Port of Felixstowe

Location: Cambridge, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: dba699cfa303

Job Views: 5

Posted: 14.07.2025

Expiry Date: 28.08.2025

Job Description:

We\’re recruiting a Software Support Specialist to join our PARIS support team.

PARIS is developed and supported from Hutchison Ports (UK) offices within the Cambridge area, which is home to high-tech businesses focusing on software, electronics, and the latest technologies. The area is one of the largest centres of technology in Europe.

Please review our applicant pack and the detailed job description below for full information on the role and requirements.

Our recruitment process involves anonymizing each candidate’s identifiable information, assessing skills, experience, and responses to competency questions.

Hutchison Ports UK can sponsor skilled worker visas where the role meets UK government requirements. Please consult the official government website for eligibility details. Note that visa requirements may change after initial post-study visa periods.

Hutchison Ports is dedicated to fostering an inclusive and diverse work environment. We consider all qualified applicants and support flexible working arrangements. We are proud to have achieved Chartered status by Women In Maritime, and we offer leadership, mentoring, and role-specific training through our Women’s Network.

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Software Support Specialist (PARIS) employer: Port of Felixstowe

Hutchison Ports UK is an exceptional employer, offering a dynamic work environment in the heart of Cambridge, one of Europe's leading technology hubs. With a strong commitment to inclusivity and diversity, employees benefit from flexible working arrangements, comprehensive training programmes, and unique opportunities for professional growth, particularly through initiatives like the Women's Network. Joining our team means being part of a forward-thinking organisation that values innovation and supports your career development.
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Contact Detail:

Port of Felixstowe Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Software Support Specialist (PARIS)

✨Tip Number 1

Familiarise yourself with the PARIS software and its functionalities. Understanding the product inside out will not only help you answer technical questions during interviews but also demonstrate your genuine interest in the role.

✨Tip Number 2

Network with current or former employees of Hutchison Ports. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.

✨Tip Number 3

Prepare for competency-based questions by reflecting on your past experiences. Think of specific examples where you've demonstrated problem-solving skills, teamwork, and customer support, as these are likely to be key areas of focus.

✨Tip Number 4

Stay updated on the latest trends in software support and technology. Being knowledgeable about industry developments can set you apart from other candidates and show that you're proactive about your professional growth.

We think you need these skills to ace Software Support Specialist (PARIS)

Technical Support
Software Troubleshooting
Customer Service Skills
Communication Skills
Problem-Solving Skills
Knowledge of Software Development Life Cycle (SDLC)
Familiarity with Database Management Systems
Attention to Detail
Time Management
Adaptability
Team Collaboration
Analytical Skills
Experience with Ticketing Systems
Understanding of Networking Concepts

Some tips for your application 🫡

Understand the Role: Read through the job description for the Software Support Specialist position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.

Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous experience in software support or related fields. Use specific examples to demonstrate how your skills align with the requirements of the role.

Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the position but also explain why you are a great fit for the team at Hutchison Ports. Mention any relevant projects or achievements that showcase your problem-solving abilities.

Prepare for Competency Questions: Since the recruitment process includes competency questions, think about scenarios from your past work experiences that demonstrate your skills and competencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

How to prepare for a job interview at Port of Felixstowe

✨Understand the PARIS System

Before your interview, make sure you have a solid understanding of the PARIS system and its functionalities. Familiarise yourself with how it supports the operations at Hutchison Ports, as this will show your genuine interest in the role.

✨Prepare for Competency Questions

Since the recruitment process includes competency questions, think about your past experiences that demonstrate your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Showcase Your Technical Skills

As a Software Support Specialist, you'll need to demonstrate your technical expertise. Be ready to discuss specific software tools and technologies you've worked with, and how they relate to the role you're applying for.

✨Emphasise Inclusivity and Diversity

Hutchison Ports values an inclusive work environment. Be prepared to discuss how you can contribute to this culture, whether through teamwork, mentoring, or supporting diverse perspectives in the workplace.

Software Support Specialist (PARIS)
Port of Felixstowe
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