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- Tasks: Join our team as an IT Support Technician, handling system monitoring and support tasks.
- Company: Be part of the Port of Felixstowe, the UK's largest deep-water port with a vibrant community.
- Benefits: Enjoy shift pay, flexible working opportunities, and access to leadership training and mentoring.
- Why this job: This role offers hands-on experience in IT, a supportive culture, and a chance to make an impact.
- Qualifications: Self-motivated individuals with a knack for problem-solving and a passion for technology are ideal.
- Other info: This is an on-site position requiring shifts, including nights and weekends.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician (Shift), Felixstowe
Client:
Port of Felixstowe
Location:
Felixstowe, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
016c198a2f10
Job Views:
8
Posted:
16.07.2025
Expiry Date:
30.08.2025
Job Description:
With ongoing growth and development, an exciting opportunity has arisen within the Port of Felixstowe, the UK’s largest deep-water port, for aShift-Based IT Support Technicianto join our dynamic Information Systems Department (ISD).
Reporting to the IT Service Desk Manager, you will play a key role in IT operations, including proactive system monitoring, responding to alerts, and taking early action to prevent service disruptions. Your ability to balance reactive support with proactive operational awareness will be key to maintaining system stability and performance. You will also be expected to provide first and second line support in person, by phone, and via email. You’ll ensure incidents and requests are logged, prioritised, and resolved in line with service level agreements (SLAs), escalating where necessary and assigning to the appropriate teams.
As the role involves working regular shifts without direct supervision, a high level of self-motivation, accountability, and independent decision-making is essential.
Please note: This is an on-site position that requires working on a shift basis, including some nights and weekends. Additional shift pay will be provided.
Please take a look at our applicant pack, and job description below for a full description of the role, as well as the full requirements.
Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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IT Support Technician (Shift) employer: Port of Felixstowe
Contact Detail:
Port of Felixstowe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Shift)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used at the Port of Felixstowe. Research their IT infrastructure and any recent projects or upgrades they have implemented. This knowledge will help you demonstrate your understanding of their environment during interviews.
✨Tip Number 2
Highlight your experience with shift work and your ability to work independently. Since this role requires self-motivation and accountability, be prepared to discuss examples from your past roles where you've successfully managed your time and responsibilities without direct supervision.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills in IT support. Think about common issues you’ve encountered in previous roles and how you resolved them, as well as how you would handle service disruptions proactively.
✨Tip Number 4
Network with current or former employees of the Port of Felixstowe, if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace IT Support Technician (Shift)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the IT Support Technician position. Highlight your relevant experience in system monitoring, incident management, and customer support.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to work independently, manage incidents, and provide first and second line support, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience has prepared you for the shift-based nature of this role and your proactive approach to IT support.
Prepare for Competency Questions: Anticipate competency-based questions that may be asked during the interview process. Prepare examples that demonstrate your problem-solving skills, ability to work under pressure, and how you handle service disruptions.
How to prepare for a job interview at Port of Felixstowe
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an IT Support Technician. Familiarise yourself with terms like 'first and second line support' and 'service level agreements' as these will likely come up during your interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues. Highlight your ability to balance reactive support with proactive monitoring, as this is crucial for maintaining system stability in a shift-based role.
✨Demonstrate Self-Motivation
Since this position requires working independently without direct supervision, be ready to discuss how you manage your time and stay motivated during shifts. Share strategies you use to keep yourself accountable and productive.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and the tools they use for monitoring systems. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
