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For Companies At a Glance
- Tasks: Deliver top-notch IT support and resolve incidents while ensuring customer satisfaction.
- Company: Join a dynamic team in a forward-thinking IT environment.
- Benefits: Enjoy 5 weeks annual leave, private healthcare, and a generous pension scheme.
- Why this job: Be the first point of contact for IT support and shape the future of our services.
- Qualifications: 2 years' experience in IT support with strong problem-solving skills.
- Other info: Collaborative culture that values integrity, respect, and innovation.
The predicted salary is between 17400 - 34800 ÂŁ per year.
Are you passionate about delivering exceptional IT support and customer service? We’re looking for a proactive and skilled IT Support Technician to join our dynamic team and be the first point of contact for all IT-related incidents and service requests. This is a hands‑on role where you’ll play a key part in maintaining the availability, flexibility, and security of our IT Services — helping us meet business goals and exceed customer expectations.
What You’ll Be Doing
- Act as the first point of contact for IT support, delivering
- Own and resolve incidents and service requests within defined timescales.
- Monitor system alerts and elevate issues appropriately.
- Maintain and update user guides and documentation.
- Conduct IT equipment audits and maintain accurate asset records.
- Install, configure, and repair IT equipment and infrastructure (including cabling).
- Collaborate with third‑party support providers to resolve faults.
- Travel to user locations to provide on‑site support and maintenance.
- Participate in IT projects and contribute to continuous improvements. Stay current with technical training and development
- Hours of work: Monday – Friday 37.5hrs per week (this will be based on site in Dover, Kent)
Knowledge & Experience
- Minimum of 2 years previous experience as an IT Technician.
- Hands‑on experience with hardware support and Microsoft Windows OS.
- Application and end‑user support experience.
- Active Directory administration and Microsoft Office suite support essential.
- Understanding of PC/laptop components, fault diagnosis, and OS installation.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Telephony (PBX/VoIP), CCTV, and access control systems knowledge is a plus.
- Full UK driving licence required.
Skills & Attributes
- Strong problem‑solving and analytical skills.
- Excellent communication (written and verbal).
- Ability to work independently and manage workload effectively.
- High attention to detail and record‑keeping.
- Flexible, enthusiastic, and committed team player.
- Professional under pressure with a consistent and positive attitude
Why Join Us?
- Be part of a forward‑thinking IT team supporting critical business operations.
- Opportunities for professional development and technical training.
- Work in a collaborative environment that values integrity, respect, and innovation.
- Play a key role in shaping the future of our IT services.
Benefits
- 5 weeks annual leave + bank holidays (pro rata)
- Birthday leave (1 day)
- Generous contributory pension scheme
- Discretionary annual bonus scheme
- Private Health Care
- Life assurance
- Employee assistance programme3rd party discounts
- Cycle to work scheme
- Benefits and reward platform
- Free Parking
- Employee volunteering scheme
Salary: IRO ÂŁ29k
Closing date 16 January 2026 at 5pm
Please note that this role does not offer hybrid working. The post holder will be required to work within our Dover estate for the full working hours.
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre‑employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.
Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.
We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.
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IT Technician employer: Port of Dover
Contact Detail:
Port of Dover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! If you can, volunteer for IT projects or offer your support to local businesses. This not only boosts your skills but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific incidents or service requests, and be ready to showcase your problem-solving skills and customer service approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for IT support shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer service and making a difference in our team.
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your hands-on experience with hardware support, Microsoft Windows OS, and any relevant skills like Active Directory administration. We love seeing how your background aligns with what we need!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Port of Dover
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware support and Microsoft Windows OS. Be ready to discuss your hands-on experience with troubleshooting and fault diagnosis, as this will show your practical skills.
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for IT support, prepare examples of how you've delivered excellent customer service in the past. Think about specific incidents where you resolved issues effectively and kept users informed throughout the process.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice how you would handle common IT incidents or service requests, and be ready to explain your thought process and the steps you would take to resolve them.
✨Demonstrate Team Spirit
This role is all about collaboration, so be prepared to talk about your experiences working in a team. Highlight any projects you've participated in and how you contributed to continuous improvement within your team or organisation.
