At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for a busy port.
- Company: Join the Port of Dover, a key player in keeping the UK moving.
- Benefits: Enjoy 5 weeks annual leave, private healthcare, and a generous pension scheme.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the go-to tech hero and make a real difference in operations.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 36000 - 44000 £ per year.
About Us
At the Port of Dover, we keep the UK moving - connecting people, businesses, and communities. Our IT team plays a vital role in ensuring our operations run smoothly, securely, and efficiently around the clock.
An opportunity has arisen for a customer-focused IT Support Technician to join our team on a maternity cover contract, supporting the delivery of high-quality IT services across the organisation.
The Role
As an IT Support Technician, you will be the first point of contact for IT issues, owning and resolving incidents and service requests to ensure minimal disruption to the business. You’ll support a wide range of technologies, hardware, software, networks, and telephony while working collaboratively with internal teams and external providers to deliver reliable, secure IT services.
Key Responsibilities
- Technical Support & Service Delivery
- Act as the first point of contact for IT queries, delivering excellent customer service
- Diagnose and resolve hardware, software, and network issues within agreed SLAs
- Take ownership of incidents and service requests through to resolution
- Escalate complex issues to third-party providers where required
- Systems, Equipment & Maintenance
- Install, configure, and maintain IT equipment (desktops, laptops, mobile devices, peripherals)
- Support operating systems (Windows, macOS, Linux) and Microsoft Office applications
- Carry out repairs to hardware and associated infrastructure
- Monitor system alerts and ensure timely escalation
- Asset & Data Management
- Maintain accurate IT asset records and inventory
- Perform IT equipment audits and lifecycle management (deployment, movement, disposal)
- Update documentation, user guides, and knowledge base articles
- Projects & Continuous Improvement
- Support IT projects, system rollouts, and upgrades
- Identify opportunities to improve processes and enhance user experience
- Work closely with wider IT teams and business functions
- Security & Compliance
- Follow IT security policies and best practices
- Support access control and user account management (Active Directory)
- Maintain system integrity through patching, updates, and monitoring
About You
Essential Skills & Experience
- Minimum 2 years’ experience in an IT support environment
- Strong experience supporting Windows operating systems and hardware
- Knowledge of Microsoft Office suite
- Experience with Active Directory administration
- Understanding of networks (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving skills
- Strong customer service and communication abilities
- Full UK driving licence
Desirable
- IT certifications (e.g. CompTIA A+, Network+, Microsoft Certified Professional)
- Experience with telephony systems (PBX/VoIP)
- Knowledge of CCTV or access control systems
What We’re Looking For
- A proactive and methodical problem solver
- Strong attention to detail and organisational skills
- Ability to manage workload and prioritise effectively
- A team player with a flexible, can-do attitude
- Someone who thrives under pressure and delivers to deadlines
- Passion for continuous learning and self-development
Benefits
- 5 weeks annual leave + bank holidays (pro rata)
- Generous contributory pension scheme
- Private Health Care
- Life assurance
- Employee assistance programme
- 3rd party discounts
- Benefits and reward platform
- Free Parking
- Employee volunteering scheme
Hours of work: 37.5 per week (this position will be working Monday – Friday in the office)
Contract duration: Up to 8 months
Salary: IRO £30k pro rata
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.
Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.
We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.
All applications are reviewed by our team — we do not use AI for screening.
Closing date: 13 November 2026 at 5pm
IT Technician (FTC) in Dover employer: Port of Dover
The Port of Dover is an exceptional employer, offering a unique opportunity for Finance Apprentices to kick-start their careers in a dynamic environment at the heart of UK trade and travel. With a strong focus on employee development, you will receive hands-on training, support towards professional AAT qualifications, and enjoy a collaborative work culture that values diversity and inclusion. Additionally, the generous benefits package, including 5 weeks annual leave and a contributory pension scheme, ensures that you are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (FTC) in Dover
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Port of Dover that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Technician (FTC) in Dover
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Port of Dover, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Port of Dover can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Port of Dover will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Port of Dover
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Port of Dover. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Port of Dover.
