Receptionist

Overview

Closing Date: 15 September 2025

Salary: £10.18 – £12.21 Per Hour, Plus Desirable Benefits

Part-time position, between 16-24 hours per week

Permanent Contracts Available

Are you wild about creating memorable experiences?

Do you want to work in a place where you can hear calls from troops of howler monkeys, or the roars from a pride of lions?

At Port Lympne Hotel & Reserve, we are currently seeking a Receptionist to join our team.

Responsibilities

As a receptionist, you will be responsible for providing a smooth and efficient service for our guests when checking in and out of our reception areas. You will deal with all guests’ queries and will provide a prompt and professional service to exceed their needs and expectations.

Requirements / What We Are Looking For

Individuals with exceptional front facing and telephone customer service skills, who can build an excellent rapport with our guests, and provide excellent product knowledge of the park’s experiences and services. You will have the ability to remain calm under pressure whilst managing guest complaints and providing a resolution within a timely manner. Previous experience working in a front of house/customer focused service delivery role is desirable.

Contract Details

Rate of pay is £10.18 for under 21’s and £12.21 for over 21’s. We are offering a flexible hour position, where working hours may vary depending on business needs. Please note that while we strive to provide consistent hours, the nature of this contract means that there may be occasional fluctuations. Job shares considered. Working hours will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.

Location

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why You Should Join Us

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other roarsome benefits including:

• 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours).
• Comprehensive training and development opportunities, including workshops and e-learning.
• Enhanced Sickness, Maternity and Paternity Policies.
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• A great working environment with lots of social activities
• Company Pension
• And many more length or service-related rewards and Benefits.

How to Apply

Your adventure awaits. To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to freyah@portlympne.com