At a Glance
- Tasks: Welcome guests and provide top-notch service at our reception areas.
- Company: Join a vibrant team in a fun and dynamic environment.
- Benefits: Competitive pay, flexible hours, and amazing perks like free park entry.
- Other info: Enjoy comprehensive training and numerous discounts while growing your career.
- Why this job: Be the friendly face that makes guests feel at home and create memorable experiences.
- Qualifications: Great customer service skills and a knack for building rapport with guests.
The predicted salary is between 22300 - 26500 € per year.
Responsibilities
As a receptionist, you will be responsible for providing a smooth and efficient service for our guests when checking in and out of our reception areas. You will deal with all guests’ queries and will provide a prompt and professional service to exceed their needs and expectations.
Qualifications
Individuals with exceptional front facing and telephone customer service skills, who can build an excellent rapport with guests, and provide excellent product knowledge of the park’s experiences and services. You will have the ability to remain calm under pressure whilst managing guest complaints and providing a resolution within a timely manner. Previous experience working in a front of house/customer focused service delivery role is desirable.
Contract Details
This is a permanent, flexible hours contract. Rate of pay is £10.85 for under 21’s and £12.71 for over 21’s. Working hours may vary between 16-32 hours a week with occasional fluctuations. Job shares considered. Working hours will include weekdays, weekends, and bank holidays.
Benefits
- 28 days of annual leave pro rata to start date and working hours, inclusive of bank holidays (rising with length of service)
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- Company Pension
- And many more length or service-related rewards and benefits.
Receptionists in Hythe employer: Port Lympne Hotel and Reserve & Howletts Wild Animal Park
Join our vibrant team as a receptionist, where you'll be at the heart of delivering exceptional service to our guests in a dynamic and supportive environment. We pride ourselves on fostering a culture of growth and development, offering comprehensive training and numerous benefits, including unlimited park access and generous discounts. With flexible working hours and a commitment to employee well-being, this is an excellent opportunity for those seeking a rewarding career in hospitality.
Contact Detail:
Port Lympne Hotel and Reserve & Howletts Wild Animal Park Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionists in Hythe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the park and its services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you stay calm under pressure and improve your customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionists in Hythe
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional front-facing and telephone customer service skills in your application. We want to see how you can build rapport with guests and provide that top-notch service we pride ourselves on!
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can remain calm under pressure while still being approachable and warm to our guests.
Tailor Your Experience:If you've got previous experience in a front of house or customer-focused role, make it shine! Tailor your application to showcase how your past roles have prepared you for this position at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Port Lympne Hotel and Reserve & Howletts Wild Animal Park
✨Know Your Stuff
Familiarise yourself with the park's experiences and services. Being able to answer questions about what the park offers will show that you're genuinely interested and prepared, which is key for a receptionist role.
✨Practice Your People Skills
Since you'll be dealing with guests all day, practice your customer service skills. Role-play common scenarios, like handling complaints or answering queries, to build your confidence and ensure you can remain calm under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in a front-facing role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture or training opportunities. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
