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- Tasks: Guide customers to maximise their use of our innovative Developer Portal.
- Company: Join Port.io, a rapidly growing tech company transforming engineering workflows.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be a key player in helping businesses thrive with cutting-edge technology.
- Qualifications: 5+ years in a technical customer-facing role with strong problem-solving skills.
- Other info: Collaborative environment with a focus on customer success and account growth.
The predicted salary is between 48000 - 72000 £ per year.
At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum. We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI assisted engineering workflows while maintaining control and accountability.
As a product led company, we believe in building world class platforms that fundamentally shape how modern engineering organizations operate. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. You will be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.
Responsibilities:- Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
- Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
- Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
- Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
- Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.
- 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
- Deep technical expertise with complex products or services, with a strong preference for experience in developer tools, CI/CD practices, cloud infrastructure, or software development processes.
- Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
- Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
- A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
- Ability to work in a hybrid capacity from our London office.
Technical Success Manager employer: Port.io
Contact Detail:
Port.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching Port.io inside out. Understand their products and how they help engineering teams. We want to see you shine with your knowledge and show us how you can add value right from the get-go!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We love candidates who can think on their feet and demonstrate how they’d handle customer challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you note can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Technical Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Success Manager. Highlight your experience in customer-facing roles and any technical expertise that aligns with the job description. We want to see how you can help our customers achieve their goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills can drive customer success at Port.io. Be sure to mention any relevant experiences that showcase your strategic mindset.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love seeing candidates who can communicate technical concepts clearly and effectively, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Port.io
✨Know Your Tech Inside Out
As a Technical Success Manager, you need to be well-versed in the technical aspects of the role. Brush up on your knowledge of developer tools, CI/CD practices, and cloud infrastructure. Be ready to discuss how these elements can help customers achieve their business objectives.
✨Understand Customer Needs
Before the interview, research Port.io and its customers. Think about how you can tailor success strategies to meet their specific challenges. Show that you can empathise with their needs and have a proactive approach to solving their problems.
✨Communicate Clearly
You’ll need to explain complex technical concepts to a diverse audience. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate your ability to bridge the gap between technical jargon and customer understanding.
✨Show Your Collaborative Spirit
Port.io values teamwork, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve collaborated with sales, R&D, or marketing to enhance customer success and drive account growth.
