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- Tasks: Be the go-to tech guru for customers, guiding them to success with our platform.
- Company: Join Port.io, a rapidly growing tech company revolutionising engineering workflows.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a collaborative team in London.
- Why this job: Make a real impact by helping customers thrive with innovative technology.
- Qualifications: 5+ years in a tech customer-facing role; strong problem-solving and communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum. We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI‑assisted engineering workflows while maintaining control and accountability.
As a product‑led company, we believe in building world‑class platforms that fundamentally shape how modern engineering organizations operate. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. You’ll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer‑facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.
About Your Day‑to‑Day:
- Serve as the primary technical point of contact and trusted advisor, deeply understanding customer needs, challenges, and business objectives.
- Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
- Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long‑term success.
- Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
- Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.
Requirements:
- 5+ years of experience in a technical, customer‑facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
- Deep technical expertise with complex products or services, with a strong preference for experience in developer tools, CI/CD practices, cloud infrastructure, or software development processes.
- Excellent problem‑solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
- Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
- A collaborative team player, able to work closely with cross‑functional teams to enhance customer success and drive account growth.
- Ability to work in a hybrid capacity from our London office.
Technical Success Engineer employer: Port.io
Contact Detail:
Port.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Success Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical challenges. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your past successes in similar roles. We want to see how you’ve tackled challenges and driven customer satisfaction in your previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Success Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience that aligns with the Technical Success Engineer role. We want to see how your skills can help us drive customer success and account growth!
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise, especially in areas like developer tools or cloud infrastructure. We’re looking for someone who can communicate complex concepts clearly, so give us examples of how you've done this in the past.
Highlight Customer-Facing Experience: Since this role is all about being a trusted advisor to our customers, make sure to emphasise your previous customer-facing roles. Share stories that demonstrate your proactive approach and problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Port.io
✨Know Your Tech Inside Out
As a Technical Success Engineer, you’ll need to demonstrate your deep technical expertise. Brush up on the latest trends in developer tools, CI/CD practices, and cloud infrastructure. Be ready to discuss how these technologies can solve customer challenges and enhance their workflows.
✨Understand Port.io's Value Proposition
Familiarise yourself with Port.io’s platform and its unique features. Understand how it helps organisations transition to AI-assisted engineering workflows. This knowledge will allow you to articulate how you can help customers leverage the platform to meet their business objectives.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter in the role. Prepare examples of how you’ve successfully onboarded clients or resolved technical issues in the past. This will showcase your problem-solving skills and ability to communicate complex concepts clearly.
✨Showcase Your Collaborative Spirit
Since the role involves liaising between customers and internal teams, highlight your experience working collaboratively. Share examples of how you’ve worked with cross-functional teams to drive customer success and account growth, demonstrating that you’re a team player who values collaboration.