Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Contact Centre team with admin tasks and ensure smooth communication.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy part-time hours, competitive salary, and perks like discounted products and free coffee.
- Why this job: Be part of a dynamic team that values diversity and innovation in a luxury environment.
- Qualifications: Customer-focused experience, strong organisational skills, and proficiency in MS Office required.
- Other info: Work in a modern office with great facilities and free parking.
The predicted salary is between 15600 - 19600 £ per year.
A position has arisen for a Contact Centre Administrator based in Reading. This role is Part Time (4 Days a week), Monday to Thursday: 9am to 5pm. As a Contact Centre Administrator, you will provide Porsche Retail Group’s Customer Contact Advisor Team with administrative support. Our Contact Centre arranges all vehicle service and maintenance bookings for the whole of Porche Retail Group.This role is pivotal to the day-to-day operations of the Contact Centre by ensuring smooth communication, accurate data management and excellent service delivery to both our customers and internal team. You will play a vital part in maintaining the smooth running of the Contact Centre, managing administrative tasks, supporting the Team Manager and advisors, along with administering outbound predictive marketing for the whole of the Group.Responsibilities:
- Providing administrative support to the Contact Centre Team and Management
- Ensuring all customers receive a booking confirmation email
- Ensuring customer loan vehicles are correctly administered
- Ensuring bookings are correctly administered into the relevant systems
- Filtering data in the marketing database to identify prospective service and MOT customers
- Updating and maintaining customer information in CRM and call management systems
- Maintaining accurate records and documentation in compliance with company policies
Minimum Qualifications
- Proven experience within a customer focused administrative role
- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Confident communicator with good written and verbal skills
- Proficiency in MS Offices (especially Excel and Outlook) and CRM Systems
Preferred Qualifications
- Experience in a call centre environment
- Previous experience within a luxury retail brand
Porsche Retail Group Are Committed To Promoting a Culture That Champions Diversity And Equal Opportunities. PRG Believe Diverse Teams Are Catalysts Of Innovation And Create Multiple New Ideas. One Of Our Priorities Is To Celebrate Diversity In All Its Dimensions While Shaping An Aspirational And Inclusive Company Culture. In Return, We Offer
- A part-time role, working Monday to Thursday: 9am to 5pm
- Basic salary of £19,656 per annum
- Option of a VW Group Vehicle at preferential leasing rates
- 28 days holiday per year (inc. Bank Holidays), with extra for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing.
- On site heavily subsidised barista coffee bar and staff restaurant
- Free on-site parking
Centre:Porsche Retail Group Head Office is combined with the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.Applying:Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.We look forward to hearing from you!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Automotive
Referrals increase your chances of interviewing at Porsche Retail Group Ltd by 2x
Get notified about new Customer Service Administrator jobs in Reading, England, United Kingdom.
Reading, England, United Kingdom 2 days ago
Customer Service Advisor & Office Administrator
Reading, England, United Kingdom 1 month ago
Windsor, England, United Kingdom 1 week ago
Buckinghamshire, England, United Kingdom 2 days ago
Farnborough, England, United Kingdom 6 days ago
Reading, England, United Kingdom 6 days ago
Basingstoke, England, United Kingdom 9 hours ago
Newbury, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 2 weeks ago
Reception and Customer Service (Placemaker)
Woodley, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 3 weeks ago
Reception and Customer Service (Placemaker)
Wokingham, England, United Kingdom 3 days ago
High Wycombe, England, United Kingdom 2 weeks ago
Slough, England, United Kingdom 2 weeks ago
Customer Services / Client Services Executive
Newbury, England, United Kingdom 4 days ago
Oxford, England, United Kingdom 3 months ago
Slough, England, United Kingdom 2 weeks ago
Didcot, England, United Kingdom 2 weeks ago
Guildford, England, United Kingdom 4 days ago
Reading, England, United Kingdom 6 days ago
Staines-Upon-Thames, England, United Kingdom 1 week ago
Reception and Customer Service (Placemaker)
Operations Administrator, GET STAFFED ONLINE RECRUITMENT LIMITED
Reading, England, United Kingdom 3 weeks ago
Customer Services / Client Services Executive
Oxfordshire, England, United Kingdom 5 days ago
Slough, England, United Kingdom £30,160.00-£30,160.00 4 days ago
Reading, England, United Kingdom 6 days ago
Customer Service Specialist ***Global FMCG Category Leader***
Slough, England, United Kingdom £35,000.00-£45,000.00 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Contact Centre Administrator employer: Porscheretailgroup
Contact Detail:
Porscheretailgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Administrator
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding the luxury automotive market will help you align your communication style and approach to match the expectations of both customers and the internal team.
✨Tip Number 2
Brush up on your CRM and call management system skills. Since you'll be managing customer information and bookings, being proficient in these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and the specific demands of the Contact Centre Administrator role, which can give you an edge during interviews.
✨Tip Number 4
Prepare to discuss your organisational and time management skills in detail. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects, as this is crucial for the smooth running of the Contact Centre.
We think you need these skills to ace Contact Centre Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused administrative roles. Emphasise your organisational skills, attention to detail, and any experience with CRM systems or MS Office, particularly Excel and Outlook.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Contact Centre Administrator role. Mention how your skills align with the job requirements and express your enthusiasm for working with Porsche Retail Group.
Highlight Relevant Experience: In your application, focus on any previous experience in a call centre environment or within luxury retail. Provide examples of how you’ve successfully managed administrative tasks and supported teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Porscheretailgroup
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Contact Centre Administrator. Familiarise yourself with the tasks mentioned in the job description, such as managing bookings and supporting the team. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you provided excellent service or resolved issues effectively, as this will show your potential employer that you can handle customer interactions with ease.
✨Demonstrate Attention to Detail
Given the importance of accurate data management in this role, be ready to provide examples of how you've maintained accuracy in your previous work. You might mention experiences where attention to detail made a significant difference in outcomes, especially in administrative tasks.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the tools they use for CRM, or how success is measured in the position. This not only helps you gather important information but also demonstrates your proactive attitude.