At a Glance
- Tasks: Become the go-to expert for all things Porsche and support customers with exceptional service.
- Company: Join a diverse team at Porsche Retail Group, where innovation thrives.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and great employee perks.
- Other info: Embrace a culture of diversity and continuous learning in a dynamic environment.
- Why this job: Be part of an iconic brand and help customers experience the thrill of Porsche.
- Qualifications: Must have a clean driving licence and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
- Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home/work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
- Support the Porsche Centre with various marketing activities.
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquiries.
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.
Minimum Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs
- Clean Full Driving Licence
- Over the age of 21 and driving for at least two years (Insurance Purposes)
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market
- Ability to conduct product demonstrations and test drives effectively
Desirable Qualifications
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology
- Strong understanding and ability to deliver in-depth product knowledge
- Ability to provide expert advice and support to Sales colleagues
- Continuous learning mindset to stay updated with new model launches and technology upgrades
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Benefits
- Competitive annual salary, Bonus of 10% per annum
- 33 days holiday per year, with extra days for long service
- Fixed hours each week – Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm
- Dedicated mental health champions
- Employee representative body – your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
Product Expert (Porsche Pro) in Surrey employer: Porsche
At Porsche Retail Group, we pride ourselves on being an exceptional employer that fosters a culture of diversity and innovation. As a Product Expert (Porsche Pro), you will enjoy competitive benefits including a generous holiday allowance, a bonus scheme, and access to mental health support, all while working in a collaborative environment that encourages continuous learning and professional growth. Our commitment to employee wellbeing and development, combined with the prestige of representing a world-renowned brand, makes this an exciting opportunity for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert (Porsche Pro) in Surrey
✨Tip Number 1
Get to know the company inside out! Research Porsche's latest models, features, and industry trends. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your product demonstrations! As a Product Expert, you'll need to showcase your knowledge effectively. Grab a friend and run through your pitch to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Porsche team!
We think you need these skills to ace Product Expert (Porsche Pro) in Surrey
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Product Expert. Brush up on Porsche products and features, and think about how your experience aligns with what they’re looking for. This will help you tailor your application to show you’re the perfect fit!
Show Off Your Skills:Highlight your exceptional communication skills and any previous experience in customer service or the automotive industry. Use specific examples to demonstrate how you've successfully handled customer queries or provided product demonstrations in the past.
Be Authentic:Let your personality shine through in your application! We want to see who you are, so don’t be afraid to express your passion for cars and customer service. A genuine tone can make your application stand out from the rest.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Porsche
✨Know Your Porsche Inside Out
Make sure you brush up on all the features, benefits, and applications of Porsche vehicles. Familiarise yourself with Porsche Car Connect, Telematics, and Apple Car Play. Being able to discuss these confidently will show your passion and expertise.
✨Stay Updated on Industry Trends
Research the latest trends in the automotive industry and understand how Porsche stands against its competitors. This knowledge will help you answer questions about market positioning and demonstrate your commitment to continuous learning.
✨Practice Your Communication Skills
Since exceptional verbal and written communication skills are a must, practice explaining complex features in simple terms. You might even want to do mock interviews with friends or family to get comfortable with articulating your thoughts clearly.
✨Prepare for Customer Scenarios
Think about potential customer queries and how you would handle them. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will showcase your problem-solving skills and customer-centric approach.
