At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join the prestigious Porsche Retail Group, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, bonus potential, and great perks like discounts and life assurance.
- Other info: Work in a vibrant environment with excellent support for your well-being.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth.
- Qualifications: Must have a full UK driver's licence and dealership experience in automotive systems.
The predicted salary is between 36000 - 36000 £ per year.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long‑term customer relationships.
Responsibilities
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction
- Worked in a fast‑paced environment
Desirable Attributes
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
Equality, diversity, and inclusion
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Benefits
- Basic salary of £36,000 per annum, plus an annual bonus up to 35%
- Fixed hours each week – Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Programme – support and advice on issues impacting your well‑being
- Dedicated mental health champions
- Employee representative body – your voice at work
Location
Porsche Centre Hatfield, located by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Free on‑site parking is available.
