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- Tasks: Become the go-to expert for all things Porsche and support our Sales Team.
- Company: Join a prestigious automotive brand with a passion for excellence.
- Benefits: Enjoy competitive salary, bonus, generous holiday, and mental health support.
- Why this job: Be part of an innovative team and share your love for Porsche with customers.
- Qualifications: Must have automotive experience, a clean driving licence, and great communication skills.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
The Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and a stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park. Company headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Benefits
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
- In return, we offer:
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week – Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body – your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program – support and advice on issues impacting your wellbeing.
Product Expert (Porsche Pro) employer: Porsche
Contact Detail:
Porsche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Porsche Pro)
✨Tip Number 1
Get to know the Porsche products inside out! Dive into the features and benefits of each model, and stay updated on industry trends. This knowledge will not only impress during interviews but also help you connect with customers later on.
✨Tip Number 2
Practice your communication skills! As a Product Expert, you'll need to convey complex information clearly. Try role-playing with friends or family to get comfortable explaining Porsche features and answering questions.
✨Tip Number 3
Network like a pro! Connect with current employees at Porsche Centres through LinkedIn or local events. They can provide insider tips and might even refer you for the job, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Porsche team. Don’t miss out on this opportunity!
We think you need these skills to ace Product Expert (Porsche Pro)
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know the ins and outs of Porsche products. Highlight your understanding of features like Porsche Car Connect and Apple Car Play in your application. This shows us you're not just interested, but genuinely knowledgeable!
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect how your experience aligns with the responsibilities of a Product Expert. We want to see how you can support our Sales Team and enhance customer satisfaction.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application is clear, concise, and engaging. Use a friendly tone that reflects your personality while maintaining professionalism. We love a good chat, even in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us see what you’ve got!
How to prepare for a job interview at Porsche
✨Know Your Porsche Inside Out
Make sure you brush up on all the features, benefits, and applications of Porsche vehicles. Familiarise yourself with Porsche Car Connect, Telematics, and Apple Car Play. Being able to discuss these confidently will show your passion and expertise.
✨Stay Updated on Industry Trends
Research the latest trends in the automotive industry and understand how Porsche stands against its competitors. This knowledge will help you answer questions about market positioning and demonstrate your commitment to continuous learning.
✨Practice Your Communication Skills
Since exceptional verbal and written communication skills are a must, practice explaining complex features in simple terms. You might even want to do mock interviews with friends or family to refine your delivery and ensure clarity.
✨Prepare for Customer Scenarios
Think about potential customer queries and how you would handle them. Prepare examples of how you've provided excellent customer service in the past, especially in high-value retail settings. This will showcase your ability to support the Sales Team effectively.