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- Tasks: Lead quality management processes to enhance Porsche customer experiences and loyalty.
- Company: Join Porsche Cars GB, a premium brand with a commitment to excellence.
- Benefits: Enjoy competitive salary, annual bonus, private medical insurance, and 27 days of leave.
- Why this job: Make a real impact in the automotive industry while working with a prestigious brand.
- Qualifications: Experience in quality management or technical support; strong analytical and communication skills.
- Other info: Embrace diversity in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join our team to support the delivery of an exceptional ownership experience for Porsche customers. You will develop and manage in-market quality and knowledge management processes, ensuring alignment with Porsche AG standards. Your role includes leading quality issue analysis, facilitating communication between Porsche AG and centres, and enhancing customer loyalty through effective knowledge transfer. You will also provide critical management information to support timely decision-making across the business.
Responsibilities
- Create and communicate a Quality Management system for PCGB and Porsche Centres to ensure products and services exceed customer expectations throughout ownership.
- Coordinate Regional Teams and Centre Management to embed quality assurance and control in all customer-facing environments and service processes.
- Monitor aftersales quality data to identify trends, skill gaps, and knowledge needs, providing tailored content and input for formal training.
- Develop and communicate a Knowledge Management system for fast access to technical information supporting customer scenarios.
- Choose effective methods to communicate technical information clearly and timely; contribute to Service Qualification courses to share key learnings.
- Monitor and document quality issues with clear technical and business impact information for informed decision-making.
- Collaborate with Technical Support and Warranty teams to analyze quality topics using expertise and resources like vehicle fleets.
- Develop and align in-market technical remedies and customer protections with Porsche AG, monitoring solution effectiveness.
- Support the Service Quality Manager with project delivery, reporting, and team management, ensuring cross-functional alignment.
- Oversee team performance, fostering skill development and addressing concerns through targeted development plans.
Requirements
Minimum Qualifications:
- Full, valid UK driving licence.
- Willingness and ability to commute to/from the Head Office in Reading, working in a typical hybrid model.
- Solid experience in quality management or technical support within the automotive industry.
- Strong analytical and communication skills, with experience coordinating cross-functional teams.
Desirable Qualifications:
- Engineering degree, preferably automotive-related.
- Managerial experience within the automotive sector.
- Familiarity with Porsche products, quality standards, and connected vehicle technologies.
- Experience with knowledge management systems, training development, and team performance management.
Benefits
Porsche is committed to promoting a culture that champions diversity and equal opportunities. Our strong family embodies the values of freedom, respect and tolerance. To fulfil this mission, Porsche is devoted to celebrating our diverse voices and cultivating an environment that reflects the varied communities we touch. This is our commitment, and we invite you to share in this vision. In return, we offer a competitive salary with an annual bonus, private medical insurance, 27 days of annual leave, and other attractive benefits.
If you possess the skills and experience, we seek and are looking for a challenging but rewarding career with a premium brand, we encourage you to apply using the link below.
Due to the high volume of applications, we regret that we are unable to provide personalised responses to every applicant.
Company Porsche Cars GB (PCGB) is the official importer and distributor of Porsche vehicles in the United Kingdom. It is responsible for overseeing the sales, marketing, and service of Porsche cars in the UK, as well as managing a network of authorised Porsche Centres across the country.
Ownership - Quality Specialist employer: Porsche
Contact Detail:
Porsche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ownership - Quality Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to Porsche. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in quality management and technical support. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for interviews by researching Porsche’s values and recent developments. Tailor your answers to reflect how your experience aligns with their mission. This will help you stand out as a candidate who truly understands the brand and its commitment to quality.
We think you need these skills to ace Ownership - Quality Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management and the automotive industry. We want to see how your skills align with the role of Quality Specialist, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of communication between teams and stakeholders, it’s crucial to demonstrate your strong analytical and communication skills. Use clear examples in your application that illustrate how you’ve effectively communicated technical information in the past.
Highlight Your Teamwork Experience: We love a team player! Make sure to mention any experience you have coordinating cross-functional teams or working collaboratively in your previous roles. This will show us that you can thrive in our dynamic environment at Porsche.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Porsche
✨Know Your Quality Management Basics
Make sure you brush up on quality management principles, especially those relevant to the automotive industry. Be ready to discuss how you would create and communicate a Quality Management system that aligns with Porsche AG standards.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify trends or skill gaps in previous roles. Highlight your experience in monitoring aftersales quality data and how it led to improved customer satisfaction.
✨Communicate Clearly and Effectively
Since this role involves facilitating communication between various teams, practice explaining complex technical information in simple terms. Think about how you would convey critical management information to support decision-making.
✨Demonstrate Team Collaboration
Be ready to share experiences where you've successfully coordinated cross-functional teams. Discuss how you’ve fostered skill development and addressed concerns within a team setting, as this will be key in supporting the Service Quality Manager.
