Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and strategise all Aftersales operations for Porsche Retail Group.
- Company: Join a prestigious luxury automotive brand with a focus on excellence.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team driving innovation across multiple locations.
- Why this job: Shape the future of aftersales in a world-class luxury setting.
- Qualifications: Proven leadership experience in aftersales and a passion for customer satisfaction.
The predicted salary is between 80000 - 100000 £ per year.
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance.
As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world‑class luxury customer experience.
Scope
- Dealerships: 7 locations across the Southeast of England
- Business Areas: Service, Parts, Warranty, Bodyshop, Insurance
Key Interfaces
- Head of Finance
- Head of Marketing
- Head of Business Development
- Head of Compliance
- Head of Sales
- Centre Principals
- Aftersales Managers
- HR Manager
- Porsche Cars GB Regional Managers
Direct Reports
- Customer Contact Centre Manager
- Motorsport Manager
Responsibilities
- Support the Commercial Director in delivering PRG’s overall strategy and lead the Group’s aftersales direction.
- Develop and implement an aftersales strategy focused on growth, profitability, and customer retention.
- Translate Porsche Cars GB objectives into actionable Centre‑level plans and monitor market trends for opportunities.
- Partner with Marketing to deliver retention programmes, CRM re‑engagement, and targeted aftersales campaigns.
- Ensure consistent, high‑quality service, parts, warranty, and bodyshop operations across all Centres.
- Drive efficiency through capacity planning, process optimisation, and strong performance of value‑added products.
- Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance‑driven culture.
- Manage customer satisfaction and retention metrics, implementing improvement actions where needed.
Head of Aftersales employer: Porsche
Contact Detail:
Porsche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftersales
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for the Head of Aftersales role.
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the role. We recommend doing mock interviews with friends or using online resources to refine your delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Aftersales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Aftersales role. Highlight your experience in aftersales operations and how it aligns with our goals at Porsche Retail Group. We want to see how you can contribute to our strategy!
Showcase Leadership Skills: As a senior leader, it's crucial to demonstrate your ability to lead and motivate teams. Share examples of how you've developed a performance-driven culture in previous roles. We love seeing candidates who can inspire others!
Focus on Customer Satisfaction: Customer satisfaction is key in this role, so make sure to include any relevant metrics or achievements that showcase your success in improving customer experiences. We’re all about delivering a world-class luxury experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Porsche
✨Know Your Aftersales Inside Out
Make sure you’re well-versed in all aspects of aftersales operations, especially in service, parts, warranty, and bodyshop. Research Porsche Retail Group’s current strategies and think about how you can contribute to their goals. This will show your genuine interest and understanding of the role.
✨Showcase Leadership Skills
As a senior leader, it’s crucial to demonstrate your ability to lead and motivate teams. Prepare examples from your past experiences where you successfully developed a team or improved performance. Highlight how you foster a collaborative culture and drive results.
✨Align with Company Values
Familiarise yourself with Porsche’s brand values and customer experience standards. Be ready to discuss how you would ensure these are upheld across all aftersales operations. This alignment will resonate well with the interviewers and show that you’re a good fit for their culture.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategic direction and market trends. Brush up on current industry insights and think about how you can translate Porsche Cars GB objectives into actionable plans. Being able to discuss these topics confidently will set you apart.