At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join the biggest Porsche centre in Europe with a vibrant culture.
- Benefits: Earn £36,000 plus bonuses, enjoy 33 days holiday, and access exclusive perks.
- Other info: Work in a fast-paced environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and enhance customer experiences with luxury vehicles.
- Qualifications: Full UK Drivers Licence and dealership experience in automotive systems.
The predicted salary is between 36000 - 36000 £ per year.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities:
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes:
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction
- Worked in a fast-paced environment
Desirable Attributes:
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
In return, we offer:
- Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
- Rota Pattern – Monday to Friday (7:30am – 5:30pm or 8.00am to 6.00pm) and 1 in 4 Saturdays from 8.00am to 1.00pm
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre: The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East.
