At a Glance
- Tasks: Become the go-to expert for all things Porsche and support customers with exceptional service.
- Company: Join a diverse team at Porsche Retail Group, where innovation thrives.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and mental health support.
- Other info: Fixed hours with opportunities for personal growth and development.
- Why this job: Be part of an iconic brand and help customers experience the thrill of Porsche.
- Qualifications: Must have a clean driving licence and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
- Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home/work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
- Support the Porsche Centre with various marketing activities.
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquiries.
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.
Minimum Qualifications
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
Desirable Qualifications
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Benefits
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week – Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body – your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program – support and advice on issues impacting your wellbeing.
Product Expert (Porsche Pro) in Guildford employer: Porsche
Porsche Retail Group is an exceptional employer that fosters a culture of diversity and innovation, making it an ideal place for individuals passionate about the automotive industry. With competitive salaries, generous holiday allowances, and a commitment to employee wellbeing through dedicated mental health support and an Employee Assistance Program, we prioritise our team's growth and satisfaction. Join us in a dynamic environment where your expertise as a Product Expert will not only enhance customer experiences but also contribute to your professional development within a prestigious brand.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert (Porsche Pro) in Guildford
✨Tip Number 1
Get to know the Porsche products inside out! Dive into the features and benefits of each model, and stay updated on industry trends. This knowledge will not only impress during interviews but also help you connect with customers later on.
✨Tip Number 2
Practice your communication skills! Whether it’s through video calls or face-to-face interactions, being able to convey information clearly is key. Try role-playing with friends or family to get comfortable with product demonstrations.
✨Tip Number 3
Network like a pro! Connect with current employees at Porsche or in the automotive industry on LinkedIn. They can provide insights and maybe even refer you for the position. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Product Expert (Porsche Pro) in Guildford
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the ins and outs of Porsche products. We want to see your passion for the brand and how well you can communicate that in your application. Highlight any relevant experience or knowledge you have about the automotive industry.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants personalise their applications to reflect the job description. Show us how your skills and experiences align with what we’re looking for in a Product Expert.
Show Off Your Communication Skills:Since exceptional verbal and written communication is key for this role, make sure your application is clear, concise, and free of errors. We want to see how you express yourself and convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Porsche
✨Know Your Porsche Inside Out
Make sure you brush up on all the features, benefits, and applications of Porsche vehicles. Familiarise yourself with Porsche Car Connect, Telematics, and Apple Car Play. Being able to discuss these confidently will show your passion and expertise.
✨Stay Updated on Industry Trends
Research the latest trends in the automotive industry and understand how Porsche stands against its competitors. This knowledge will help you answer questions about market positioning and demonstrate your commitment to continuous learning.
✨Practice Your Communication Skills
Since exceptional verbal and written communication skills are a must, practice explaining complex features in simple terms. You might even want to do mock interviews with friends or family to refine your delivery and ensure clarity.
✨Prepare for Customer Scenarios
Think about potential customer queries and how you would handle them. Prepare examples of how you've provided excellent customer service in the past, especially in high-value retail settings. This will help you showcase your problem-solving skills during the interview.
