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- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join the iconic Porsche Centre West London team.
- Benefits: Competitive salary, bonus, mental health support, and exclusive discounts.
- Why this job: Be a brand ambassador for Porsche and enhance customer experiences.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
- Other info: Part-time hours with great career growth in a dynamic environment.
The predicted salary is between 31500 - 31500 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre West London. As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required
Requirements
- Ability to work in the UK without Sponsorship
- Full Driving Licence
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft office, customer database systems)
About Porsche Centre West London
Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Part time (36 hours) on a fixed shift pattern, centre open 8am to 6pm daily. Saturday working required.
- £31,500 pro-rata plus 10% monthly bonus
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Centre Support Assistant employer: Porsche
Contact Detail:
Porsche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
First impressions matter, so when you walk into that showroom for your interview, channel your inner Porsche ambassador! Greet everyone with a smile and show off your friendly demeanour. Remember, you're not just applying for a job; you're showcasing how you'd welcome customers.
✨Tip Number 2
Do your homework on Porsche and the Centre before your interview. Familiarise yourself with their values and the latest models. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
During the interview, highlight your experience in customer-facing roles. Share specific examples of how you've managed customer flow or handled inquiries. This will demonstrate your ability to create an outstanding customer journey, just like they expect at Porsche Centre West London.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, we at StudySmarter are here to help you every step of the way, so make sure to apply through our website!
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Porsche brand.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for in a Centre Support Assistant.
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and friendly language to reflect the welcoming atmosphere we aim to create.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Porsche Centre West London!
How to prepare for a job interview at Porsche
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes them iconic and how they position themselves in the market. This will help you speak confidently about the brand and show that you're genuinely interested in being a part of their team.
✨Practice Your Customer Interaction Skills
As a Centre Support Assistant, you'll be the first point of contact for customers. Practice common customer scenarios and how you would handle them. Think about how to provide a warm welcome and guide customers through the showroom effectively. Role-playing with a friend can really help!
✨Show Off Your Organisational Skills
The role requires excellent organisational skills, so be prepared to discuss how you've managed multiple tasks in previous jobs. Bring examples of how you've kept environments tidy and appealing, as well as how you've handled administrative duties efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you might host, or how they gather customer feedback. This shows your enthusiasm for the role and helps you understand if it's the right fit for you.