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- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join the iconic Porsche Retail Group at Porsche Centre Mayfair.
- Benefits: Competitive salary, bonus, 33 days holiday, and employee perks.
- Why this job: Be a brand ambassador for Porsche and enhance customer experiences.
- Qualifications: Customer service experience and great communication skills.
- Other info: Dynamic work environment with opportunities for growth and development.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world’s most iconic brands and join Porsche Centre Mayfair.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities:
Welcome visitors and customers promptly and professionally
Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
Direct customers to the appropriate department or team member
Manage incoming calls, forwarding them onto the right department.
Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
Offering refreshments and ensuring the waiting areas are well stocked and clean
Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
Support administrative tasks as required
Preferred Skills/Experience
Background in hospitality, retail, reception or similar customer facing role
A friendly and approachable demeanour, with excellent communication skills
Good organisational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Team orientated mindset
Basic computer skills (Microsoft office, customer database systems)
Desirable Experience
Full Driving Licence
Experience of working in a large franchised automotive dealership
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture
In return, we offer:
Part time or Full-time hours on a rotating shift pattern, 8am to 6pm daily:
£31,500 pro-rata plus 10% monthly bonus
33 days per year, pro rata
Option of a VW Group Vehicle at preferential leasing rates
Dedicated mental health champions
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program – support and advice on issues impacting your wellbeing
Centre
Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Applying
Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
Showroom Host employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
First impressions matter, so when you walk into that showroom for your interview, make sure to exude confidence and warmth. Greet everyone with a smile and be ready to showcase your friendly demeanour – it’s what the role is all about!
✨Tip Number 2
Do your homework on Porsche and the specific centre you're applying to. Knowing their values and recent news can help you stand out in the interview. Plus, it shows you’re genuinely interested in being part of the team!
✨Tip Number 3
Practice your communication skills! As a Showroom Host, you'll need to engage with customers and answer their questions. Role-play with a friend or family member to get comfortable with common queries and how to respond.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, as a Showroom Host, you’ll be the first point of contact for customers, so make sure your application reflects that warm welcome.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hospitality, retail, or customer service. We’re looking for those excellent communication skills and attention to detail, so emphasise any roles where you’ve demonstrated these qualities. A little effort goes a long way!
Keep It Neat and Professional: Presentation matters! Ensure your CV is well-organised and visually appealing. Just like we maintain a pristine showroom, your application should be clean and easy to read. Use clear headings and bullet points to make it easy for us to spot your key achievements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining the Porsche family right from the start!
How to prepare for a job interview at Porsche Retail
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes the brand iconic and be ready to discuss how you can embody that in your role as a Showroom Host. This will show your passion and commitment to representing the brand.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice your greeting and customer service skills. Role-play with a friend or family member to simulate different scenarios you might encounter. This will help you feel more confident and prepared to create a warm welcome.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Think of examples from your past experiences where you successfully juggled responsibilities, maintained a clean space, or supported a team. This will demonstrate your ability to thrive in the showroom setting.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, upcoming events at the showroom, or how they gather customer feedback. Asking questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
