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- Tasks: Lead and inspire the Service team to deliver top-notch customer satisfaction.
- Company: Join Porsche Retail Group, a prestigious brand with a passion for excellence.
- Benefits: Enjoy free parking, proximity to transport, and a vibrant work environment.
- Why this job: Be part of an iconic brand and contribute to a culture of excellence.
- Qualifications: Experience in team management and a passion for customer service is essential.
- Other info: Work at the largest 'Destination Porsche' centre in Europe, located in Guildford.
Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join Porsche Centre Guildford. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
As a Service Team Manager, you’ll be responsible for managing the Service team and Workshop Technicians ensuring the highest standards of customer satisfaction.
Responsibilities:
- Support the delivery of business strategy and objectives
- Provide agreed service levels to internal and external customers, partners, and suppliers
- Lead and motivate the team for effective development.
Service Team Manager employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your management style with their expectations, showcasing your commitment to excellence.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. Engaging with them can provide valuable insights into the company culture and expectations for the Service Team Manager role, giving you an edge in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure environments. Highlighting your experience in motivating staff and ensuring customer satisfaction will demonstrate your suitability for the role.
✨Tip Number 4
Research the latest trends in automotive service management. Being knowledgeable about industry advancements will show your proactive approach and readiness to implement innovative solutions at Porsche Centre Guildford.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Service Team Manager position at Porsche Retail Group. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service management or customer satisfaction roles. Use specific examples that demonstrate your ability to lead a team and deliver high-quality service.
Show Your Passion: Porsche is known for its passion for excellence. Make sure to convey your enthusiasm for the brand and the automotive industry in your application. Share any personal experiences with Porsche or similar brands that showcase your dedication.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Porsche Retail
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Porsche's history, values, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Demonstrate Leadership Skills
As a Service Team Manager, you'll need to lead and motivate your team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance. Highlight your leadership style and how it aligns with Porsche's commitment to excellence.
✨Customer Satisfaction is Key
Porsche places a high value on customer satisfaction. Be ready to discuss how you've previously ensured high service levels and handled customer feedback. Share specific instances where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Team Manager role. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
