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- Tasks: As a Service Advisor, you'll enhance customer experiences and manage vehicle servicing efficiently.
- Company: Porsche Retail Group is a leading automotive dealership known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonuses, 33 days holiday, and perks on various products and services.
- Why this job: Join a dynamic team that values diversity and offers a vibrant workplace culture.
- Qualifications: Must have dealership experience and a full UK driver's licence; strong communication skills are essential.
- Other info: Work fixed hours with no shifts, in a newly refurbished space with great amenities.
Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre. To apply for this role, you must have recent experience as a Service Advisor from within an automotive dealership.
Role:
As a Service Advisor, you are fundamental to our customers ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities:
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes:
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction.
- Worked in a fast-paced environment
Desirable Attributes:
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to Contribute fully within the team, ensuring the right environment is maintained
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Basic Salary of £36,075 per annum, depending on experience
- Up to 35% of salary bonus
- Option of a VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra days for long service
- Fixed hours each week – no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre:
Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!
Service Advisor employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Porsche's brand values and service processes. Understanding their commitment to exceptional customer experience will help you align your approach during interviews and demonstrate your fit for the role.
✨Tip Number 2
Brush up on your technical knowledge of automotive systems and repair processes. Being able to discuss specific examples from your previous experience will show that you can effectively communicate technical information to customers.
✨Tip Number 3
Prepare to discuss how you've successfully upsold services in the past. Highlighting your ability to meet departmental targets through effective communication will set you apart as a candidate who can drive sales.
✨Tip Number 4
Showcase your experience in managing customer relationships. Be ready to share examples of how you've maintained long-term customer satisfaction, as this is crucial for the Service Advisor role at Porsche.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your recent experience as a Service Advisor within an automotive dealership. Detail specific responsibilities and achievements that align with the role at Porsche Retail Group.
Showcase Communication Skills: Since strong communication skills are crucial for this position, provide examples of how you've effectively conveyed technical information to customers and team members in the past.
Demonstrate Customer Focus: Illustrate your commitment to customer satisfaction by sharing instances where you went above and beyond to meet customer needs or resolve issues, showcasing your understanding of the FCA principles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements and values of Porsche Retail Group. Mention your ability to upsell services and products, and your experience in a fast-paced environment.
How to prepare for a job interview at Porsche Retail
✨Showcase Your Automotive Knowledge
Make sure to brush up on your technical knowledge about automotive systems and repair processes. Be prepared to discuss specific examples from your previous experience that demonstrate your understanding of these areas.
✨Demonstrate Strong Communication Skills
As a Service Advisor, effective communication is key. Practice explaining complex technical information in simple terms, as you will need to convey this to customers who may not have a technical background.
✨Prepare for Upselling Scenarios
Think of ways you can upsell services and products during the interview. Prepare examples of how you've successfully upsold in the past, focusing on how it benefited both the customer and the dealership.
✨Understand Customer Satisfaction Principles
Familiarise yourself with the FCA principles of Treating Customers Fairly. Be ready to discuss how you ensure customer satisfaction and how you handle challenging situations to maintain a positive customer experience.
