Retail Transaction Manager

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre Guildford. To apply for this role, you must have experience within a previous F&I focused automotive role. Role: Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Guildford optimises every opportunity to achieve the Centre’s Finance Income (F&I) and Valued Added Product Targets. You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations. Responsibilities: Ensure all customers are fully qualified and offered relevant value-added products Engage all retail customers with finance/product presentations and record referrals accurately Support target setting and monitor Sales Executives’ F&I performance Coach sales executives on finance referrals Maintain accurate F&I data for forecasting and performance tracking Manage VWFS Finance Renewals and maintain related platforms and campaigns Handle customer concerns promptly, following FCA complaint procedures and Porsche standards Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform Minimum Qualifications: Proven experience within a previous F&I focused automotive role Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO) Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment Knowledge/ understanding of the motor industry and applicable regulatory environment Highly organised, able to identify gaps and opportunities in business performance Excellent communication and negotiation skills Valid driver\’s license and ability to drive Experience / skills required (desirable): A track record of performing within a fast paced, customer-facing, luxury retail environment Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook) Sound understanding of industry processes Specialist Automotive Finance (SAF) Expert or Advanced accreditation Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £40,000. OTE of £76,000 with ability to overachieve 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program – support and advice on issues impacting your wellbeing Dedicated mental health champions Centre The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you