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- Tasks: Assist customers in sourcing automotive parts and manage inventory efficiently.
- Company: Join the iconic Porsche Centre South London, part of the prestigious Porsche Retail Group.
- Benefits: Competitive salary, bonus, 33 days holiday, and preferential vehicle leasing options.
- Why this job: Be part of a passionate team and work with one of the world's most admired automotive brands.
- Qualifications: Experience in automotive parts and excellent customer service skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
Porsche Centre South London joined the Porsche Retail Group Ltd. (PRG) family earlier this year and we now have an opportunity for a Parts Advisor to join our expanding team, to represent one of the world’s most iconic and admired automotive brands.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Role:
As a Parts Advisor for Porsche Centre South London, you will assist technicians and retail and trade customers with identifying, ordering, and sourcing the correct automotive parts. This role requires a balance of technical knowledge, customer service skills, and attention to detail. You will be responsible for managing the inventory, processing orders and handling returns efficiently.
Responsibilities:
Assist customers (retail, trade and internal) in identifying the correct automotive parts and accessories
Prepare and process quotations, sales orders and invoices in line with company procedures
Build and maintain strong working relationships with trade parts customers to ensure repeat business
Manage trade customers’ accounts, including order processing and returns
Coordinate trade delivery and collections, ensuring timely and accurate fulfillment
Provide parts support to the service department and technicians in a timely manner
Accurately process orders, returns, and exchanges using the dealership or parts inventory system
Maintain up-to-date knowledge of parts catalogues, pricing, inventory levels, and promotions
Conduct regular inventory checks and support stocktaking processes
Build strong relationships with customers by delivering excellent service and technical advice
Receive, unpack, and store incoming parts, ensuring accurate stock control
Keep the parts area organised, clean, and compliant with safety regulations
Minimum Qualifications and experience:
Previous experience in a similar role
Strong knowledge of automotive parts, systems, and vehicle makes/models.
Good computer skills (MS Office) and familiarity with inventory management or dealer systems
Excellent communication and customer service skills
Strong attention to detail and ability to multitask in a fast-paced environment.
Preferred Qualifications:
Previous experience in a parts advisor, counter sales, or automotive retail role in a fast paced, workshop environment
Familiarity with electronic parts catalogues and ordering systems
Excellent knowledge and understanding of the motor industry
Full Driving Licence
In return, we offer:
This is a full time role, Monday – Friday: 8am to 5.00pm and 1 in 3 Saturdays, 8am to 1 pm
OTE £35,000 – Basic Salary of up to £30,000 per annum along with a 15% bonus paid monthly
33 days holiday per year, with extra for long service
Option of a VW Group Vehicle at preferential leasing rates
Life Assurance
DC Pension Scheme
Dedicated mental health champions
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Free parking
Centre:
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.
Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Applying:
Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered
Parts Advisor employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. You never know who might have a lead on a Parts Advisor role or can put in a good word for you.
✨Tip Number 2
Get your research hat on! Familiarise yourself with Porsche and their parts systems. Showing that you know your stuff during an interview can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical knowledge. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Porsche Centre South London team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight your knowledge of automotive parts and customer service skills to grab our attention!
Show Off Your Soft Skills: While technical know-how is important, don’t forget to showcase your soft skills! We love candidates who can communicate well and build strong relationships with customers.
Be Detail-Oriented: Attention to detail is key in this role. When you’re writing your application, double-check for any typos or errors. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it’s super easy!
How to prepare for a job interview at Porsche Retail
✨Know Your Parts
Brush up on your knowledge of automotive parts, systems, and vehicle makes/models. Being able to discuss specific parts and their functions will show that you’re not just familiar with the role but genuinely passionate about it.
✨Customer Service Skills Matter
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve resolved issues or built strong relationships with customers, as this is crucial for a Parts Advisor role.
✨Get Familiar with Inventory Systems
Since you'll be managing inventory and processing orders, make sure you understand how inventory management systems work. If you have experience with specific systems, be ready to discuss that during the interview.
✨Show Your Attention to Detail
Be prepared to demonstrate your attention to detail. You might be asked about how you handle order processing and returns, so think of examples that highlight your ability to stay organised and accurate in a fast-paced environment.
