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- Tasks: Be the first point of contact for Porsche customers, scheduling services and providing excellent support.
- Company: Join Porsche Retail Group, a leader in luxury automotive service with a passion for excellence.
- Benefits: Enjoy flexible shifts, competitive salary, generous holiday, and exclusive perks on products and services.
- Why this job: Work with an iconic brand, develop your skills, and be part of a diverse, innovative team.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus. Strong communication skills required.
- Other info: This is a 9-month fixed term contract based at Porsche Centre East London.
The predicted salary is between 21000 - 27000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Customer Contact Advisor to work for one of the world’s most iconic brands and join Porsche Centre East London. This position is a 9-month fixed term contract. As a Customer Contact Advisor, you will be the first point of contact for all Porsche Retail Group (PRG) customers scheduling their Porsche for service, maintenance or repair. You will be responsible for providing an excellent, consultative booking service, coordinating bookings efficiently, and ensuring clear communication between customers and the relevant Porsch Centre’s service department. Ensuring all 6 of Porsche Retail group’s workshops are loaded in such a manner that ensures efficient utilization of available capacity. Responsibilities: Respond to incoming service inquiries via phone, email, and online platforms in a timely and professional manner Advising customers of potential work required (including warranty/recall campaigns) and clearly explaining service options, estimated time scales, and providing a quotation Scheduling service appointments based on customer needs and technician availability and providing confirmation of the booking to the customer Providing advice/guidance to the customer on the location and facilities of the relevant Porsche Centre Determining the customers alternative transport requirements and arranging them as required Ensuring customer details are confirmed with the customer and updated accurately on relevant systems. Loading the Workshop diary in CDK in accordance with the company’s booking requirements Keeping up to date with services offered, service packages, and promotions Minimum Qualifications: Experience in a customer service role, preferably in the automotive or service industry. Strong organizational and multitasking skills Excellent communication and interpersonal abilities Ability to remain calm and professional under pressure. Handling multiple inquiries or tasks efficiently while maintaining quality service. Proficiency in MS Offices (especially Excel and Outlook) and CRM Systems Preferred Qualifications: Experience in a call centre environment Basic understanding of vehicle systems and maintenance intervals Knowledge of automotive terminology Previous experience within a luxury retail brand Familiarity with dealer management systems Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. Benefits: Shift Pattern: Monday – Friday 08:00-16:30 or 09:30-18:00 and 1 in 4 Saturdays on a rota basis 08:00-13:00. In the week you work on a Saturday, you will have a designated day off, Monday to Friday, in that week. A basic salary up to £26,750 pro rata, dependent on experience plus monthly bonus – OTE £40,000 per annum Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year pro rata (inc. Bank Holiday), with extra for long service Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products. Life Assurance Income Protection Insurance DC Pension Scheme Employee Assistance Program – support and advice on issues impacting your wellbeing. Centre Whilst supporting the whole of Porsche Retail Group, this role will be based at Porsche Centre East London. The Centre is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbuck. It’s also a five-minute walk from SportsDock – multi-use sports complex and Galyons Royal Dock – offering coffee shops and restaurants. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. How to Apply Please note that eRecruitSmart is advertising the role Customer Contact Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you
Customer Contact Advisor employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you convey the right message during your interactions with potential employers.
✨Tip Number 2
Practice your communication skills, especially in a consultative manner. Role-play scenarios where you explain service options or handle customer inquiries to build confidence and clarity in your responses.
✨Tip Number 3
Research common automotive terminology and basic vehicle maintenance concepts. This knowledge will not only impress your interviewers but also enable you to engage more effectively with customers.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive or service industry. Emphasise your organisational skills and ability to handle multiple inquiries efficiently.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the Porsche brand and your understanding of the role. Mention specific examples of how you've provided excellent customer service in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, especially Excel and Outlook, as well as any experience with CRM systems. This will demonstrate your capability to manage bookings and customer details effectively.
Follow Application Instructions: Ensure you include all required information in your application, such as your address and contact details. Double-check that your CV is up-to-date and formatted correctly before submitting it through our website.
How to prepare for a job interview at Porsche Retail
✨Know Your Porsche
Familiarise yourself with Porsche's history, values, and the specific services they offer. Being able to discuss the brand knowledgeably will impress your interviewers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in high-pressure situations. Show how you effectively handled inquiries and ensured customer satisfaction.
✨Practice Communication Scenarios
Since the role involves clear communication with customers, practice common scenarios you might encounter. This could include explaining service options or handling complaints, ensuring you convey professionalism and clarity.
✨Showcase Organisational Abilities
Be ready to discuss how you manage multiple tasks and prioritise effectively. Use specific examples to illustrate your organisational skills, as this is crucial for coordinating bookings and managing customer expectations.
