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- Tasks: Assist customers with bookings and inquiries for vehicle maintenance and repairs.
- Company: Join Porsche Retail Group, a prestigious brand known for excellence and sports cars.
- Benefits: Enjoy competitive salary, bonuses, 35 days holiday, and perks like discounted products and services.
- Why this job: Be part of a dynamic team that values passion, integrity, and customer satisfaction.
- Qualifications: Confident communicator with customer service experience; digital proficiency is a plus.
- Other info: Flexible working hours and a supportive culture promoting diversity and inclusion.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
As a Customer Contact Advisor, you will provide all of Porsche Retail Group Ltd.’s (PRG) customers with a consultative booking service for the maintenance or repair of their vehicle, whilst ensuring our workshops are ‘loaded’ in such a manner that ensures efficient utilization of available capacity.
Responsibilities:- Answering all inbound Aftersales customer booking communications and enquiries via phone calls, e-mails and web enquiries
- Advising customers of potential work required, providing a quotation and documenting in relevant systems
- Booking customers into the most suitable PRG Centre. Aftersales Department and providing confirmation details to customer
- Providing advice and guidance to the customer on the location and facilities of the relevant Porsche Centre
- Determining the customers alternative transport requirements and arranging them as required.
- Ensuring customer details are confirmed and updated accurately on all Porsche’s databases ensuring compliance with policies and procedures
- Confident speaking to customers across all communication channels
- Ability to assess customer’s concerns and come up with an effective and timely solution
- Handling multiple inquiries or tasks efficiently while maintaining quality service
- Proficiency in navigating digital systems quickly and accurately
- Previous Customer Experience in call centre environment is desirable
- Hours of work - Monday – Friday: 8am to 4.30pm or 9.30am to 6pm, on a rota basis and 1 in 4 Saturdays: 8.00am to 1.00pm on a Rota Basis, with a day off in the week in compensation
- Basic salary of £26,750 per annum plus monthly bonus payments. On Target Earnings of a total of £40,000 per annum
- Option of a VW Group Vehicle at preferential leasing rates
- 35 days holiday per year (inc. Bank Holidays), with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- On site heavily subsidised barista coffee bar and staff restaurant
- Free on-site parking
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you.
Customer Contact Advisor employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service philosophy. Understanding their commitment to excellence and how they engage with customers will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being articulate and confident in your responses is crucial for making a great impression.
✨Tip Number 3
Research common customer concerns in the automotive industry, particularly regarding aftersales services. Being prepared with solutions or suggestions can demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and preferred attributes of a Customer Contact Advisor. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or call centre environments. Emphasise your ability to handle multiple inquiries and provide effective solutions.
Write a Strong Cover Letter: In your cover letter, express your passion for the Porsche brand and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed customer interactions in the past.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure your contact details are included, as this is crucial for being considered for the role.
How to prepare for a job interview at Porsche Retail
✨Show Your Passion for Customer Service
As a Customer Contact Advisor, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Familiarise Yourself with Porsche's Values
Understanding the culture of trust, integrity, and empowerment at Porsche Retail Group will help you align your answers with their values. Research the company’s history and its commitment to excellence to demonstrate your genuine interest.
✨Practice Handling Multiple Inquiries
Since the role involves managing various customer inquiries simultaneously, practice articulating how you would prioritise tasks and maintain quality service under pressure. This will showcase your organisational skills.
✨Prepare Questions About the Role
Having insightful questions ready shows your engagement and interest in the position. Ask about the team dynamics, training opportunities, or how success is measured in the role to leave a positive impression.
