Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Contact Centre team with admin tasks and ensure smooth communication.
- Company: Join Porsche Retail Group, a leader in luxury automotive service and customer experience.
- Benefits: Enjoy part-time hours, competitive salary, and perks like discounted products and free parking.
- Why this job: Be part of a dynamic team in a prestigious brand, enhancing customer experiences daily.
- Qualifications: Customer-focused admin experience, strong organisational skills, and proficiency in MS Office required.
- Other info: Work in a vibrant office with a subsidised café and a commitment to diversity.
The predicted salary is between 15000 - 20000 £ per year.
A position has arisen for a Contact Centre Administrator based in Reading. This role is Part Time (4 Days a week), Monday to Thursday: 9am to 5pm. As a Contact Centre Administrator, you will provide Porsche Retail Group’s Customer Contact Advisor Team with administrative support. Our Contact Centre arranges all vehicle service and maintenance bookings for the whole of Porche Retail Group. This role is pivotal to the day-to-day operations of the Contact Centre by ensuring smooth communication, accurate data management and excellent service delivery to both our customers and internal team. You will play a vital part in maintaining the smooth running of the Contact Centre, managing administrative tasks, supporting the Team Manager and advisors, along with administering outbound predictive marketing for the whole of the Group. Responsibilities: Providing administrative support to the Contact Centre Team and Management Ensuring all customers receive a booking confirmation email Ensuring customer loan vehicles are correctly administered Ensuring bookings are correctly administered into the relevant systems Filtering data in the marketing database to identify prospective service and MOT customers Updating and maintaining customer information in CRM and call management systems Maintaining accurate records and documentation in compliance with company policies Minimum Qualifications: Proven experience within a customer focused administrative role Excellent organisational and time management skills Strong attention to detail and accuracy Confident communicator with good written and verbal skills Proficiency in MS Offices (especially Excel and Outlook) and CRM Systems Preferred Qualifications: Experience in a call centre environment Previous experience within a luxury retail brand Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: A part-time role, working Monday to Thursday: 9am to 5pm Basic salary of £19,656 per annum Option of a VW Group Vehicle at preferential leasing rates 28 days holiday per year (inc. Bank Holidays), with extra for long service Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program – support and advice on issues impacting your wellbeing. On site heavily subsidised barista coffee bar and staff restaurant Free on-site parking Centre: Porsche Retail Group Head Office is combined with the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you
Contact Centre Administrator employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Administrator
✨Tip Number 1
Familiarise yourself with Porsche Retail Group's values and culture. Understanding their commitment to diversity and excellence will help you align your responses during interviews, showcasing how you can contribute to their team.
✨Tip Number 2
Brush up on your CRM and call management system skills. Since the role involves maintaining customer information and managing bookings, demonstrating your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous administrative experience, particularly in customer-focused roles. Be ready to discuss how you've successfully managed tasks and supported teams in fast-paced environments.
✨Tip Number 4
Practice your communication skills, both written and verbal. As a Contact Centre Administrator, clear and effective communication is key, so consider role-playing common scenarios you might encounter in the role.
We think you need these skills to ace Contact Centre Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused administrative roles. Emphasise your organisational skills, attention to detail, and proficiency in MS Office, especially Excel and Outlook.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the Contact Centre Administrator role. Mention your understanding of the importance of excellent service delivery and how you can contribute to the team.
Highlight Relevant Experience: If you have experience in a call centre environment or within a luxury retail brand, make sure to highlight this in your application. Use specific examples to demonstrate how your past roles have prepared you for this position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Porsche Retail
✨Showcase Your Customer Service Skills
As a Contact Centre Administrator, you'll be at the forefront of customer interactions. Be prepared to discuss your previous experience in customer-focused roles and how you've successfully handled customer queries or complaints.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Bring examples of how you've managed multiple tasks or projects simultaneously, and be ready to explain your time management strategies.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is essential, make sure you understand the basics of how these systems work. If possible, mention any specific systems you've used in the past and how they helped streamline your administrative tasks.
✨Prepare for Questions on Data Management
Given the importance of accurate data management in this role, be ready to discuss your attention to detail. Prepare to answer questions about how you've ensured data accuracy in previous positions, especially in relation to customer information.