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- Tasks: Lead a passionate team to deliver exceptional customer experiences and achieve loyalty targets.
- Company: Join Porsche, the iconic brand known for excellence in engineering and motorsports innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days holiday, and a Porsche-funded vehicle.
- Why this job: Be part of a dynamic culture that values diversity and champions innovation in the automotive industry.
- Qualifications: Must have experience as an Aftersales Manager and a valid UK Driver's License.
- Other info: Porsche Retail Group promotes an inclusive workplace and offers extensive employee support programs.
The predicted salary is between 66000 - 88000 £ per year.
The Porsche Group, PAG or Porsche AG (Dr. Ing. h.c. F. Porsche AG), is the world's most prestigious automobile manufacturer. The brand is synonymous with excellence in engineering, design, and performance, and it has a rich heritage in motorsports. Porsche is also deeply committed to innovation and sustainability, focusing on developing and implementing advanced technologies to enhance the driving experience and reduce environmental impact. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
In this highly influential role as an Aftersales Manager, you will lead a committed and passionate team of 50, supported by a highly experienced management group of five. Your mission will be to achieve and exceed customer loyalty and profit targets by delivering an unrivalled customer experience that embodies the Porsche ethos of excellence. By reporting directly to the Centre Principal, your role will be pivotal within both the Porsche Centre West London leadership team and the broader Porsche Retail Group management team.
Responsibilities:
- Support the delivery of business strategy and objectives.
- Communicating Porsche's mission and values.
- Plan and manage service plans in coordination with the Centre Principal.
- Organise and control service staff activities to achieve targets.
- Contribute to overall company development and manage the service budget.
- Develop quarterly business plans for department improvement.
- Monitor customer satisfaction and implement enhancements.
Minimum Qualifications:
- Valid UK Driver's License.
- Experienced Aftersales Manager, General Manager or Dealer Principal with an established background in aftersales.
- Extensive knowledge managing large-scale operations.
- Excellent knowledge/interest in the motor industry.
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- An extremely competitive basic salary and bonus scheme, with an OTE of approximately £110,000.
- 25 days holiday per year plus bank holidays, with extra days for long service.
- A Porsche funded vehicle, plus fuel card for both personal and private fuel.
- Life Assurance.
- DC Pension Scheme.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you.
Aftersales Manager employer: Porsche Retail
Contact Detail:
Porsche Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and mission. Understanding their commitment to excellence and innovation will help you align your approach during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network within the automotive industry, particularly with professionals who have experience in aftersales management. Engaging with current or former employees of Porsche can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale operations in your previous roles. Highlighting measurable outcomes, such as improved customer satisfaction or increased profitability, will demonstrate your capability to excel as an Aftersales Manager.
✨Tip Number 4
Stay updated on the latest trends and technologies in the automotive industry, especially those related to aftersales services. Being knowledgeable about innovations can set you apart and show your passion for enhancing the customer experience at Porsche.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Aftersales Manager position at Porsche. Tailor your application to highlight relevant experience in aftersales management and large-scale operations.
Craft a Tailored CV: Your CV should reflect your extensive knowledge of the motor industry and your experience in managing teams. Emphasise achievements that demonstrate your ability to exceed customer loyalty and profit targets, as well as your leadership skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the Porsche brand and its values. Discuss how your background aligns with the company's mission and how you can contribute to enhancing customer satisfaction and service delivery.
Proofread and Format: Ensure your application documents are free from errors and formatted professionally. A clean, well-organised presentation reflects your attention to detail, which is crucial for a managerial role in a prestigious company like Porsche.
How to prepare for a job interview at Porsche Retail
✨Understand Porsche's Values
Before the interview, make sure you familiarise yourself with Porsche's mission and values. This will help you align your answers with their ethos of excellence and innovation, showing that you're a great fit for the company culture.
✨Showcase Your Aftersales Experience
Prepare to discuss your previous experience as an Aftersales Manager or in similar roles. Highlight specific achievements, such as improving customer satisfaction or exceeding profit targets, to demonstrate your capability in managing large-scale operations.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the Aftersales Manager position. Inquire about the team dynamics, current challenges, and how success is measured in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Demonstrate Leadership Skills
As you'll be leading a team of 50, be ready to discuss your leadership style and how you motivate and manage teams. Share examples of how you've successfully led teams in the past, particularly in high-pressure environments, to illustrate your ability to drive performance.
