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- Tasks: Lead workshop efficiency and ensure exceptional customer service in a dynamic automotive environment.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy competitive salary, annual bonus, fixed hours, and generous holiday allowance.
- Other info: Be part of a diverse culture that values innovation and personal growth.
- Why this job: Make a real impact in a high-performance team while developing your leadership skills.
- Qualifications: Experience in automotive management and strong team leadership abilities required.
The predicted salary is between 40000 - 50000 £ per year.
As a Workshop Controller, you'll be tasked with leading workshop efficiency, productivity and quality by empowering teamwork and ensuring every customer receives exceptional service, all while meeting key commercial and operational goals.
Responsibilities
- Maximise workshop efficiency by fully utilising Technicians and driving sold hours to target.
- Ensure all customer service work is completed accurately and within agreed timescales.
- Coordinate with Service Advisors and Parts to maintain optimal workshop loading.
- Monitor repeat visits, identify trends and implement corrective actions.
- Oversee vehicle quality checks, including road tests to Porsche standards.
- Keep Technicians updated on service bulletins, policies, and operational information.
- Maintain workshop equipment, facilities standards and compliance with recall and audit requirements.
- Support Service Assistants and assist the Aftersales Manager with customer complaint resolution.
- Track and communicate daily Technician efficiency/productivity, holding regular reviews and setting targets.
- Lead team development, supervise apprentices, and ensure ongoing technical and procedural knowledge.
Minimum Qualifications
- Proven experience in workshop, service, or automotive aftersales management.
- Strong understanding of workshop processes, quality standards, and manufacturer guidelines.
- Ability to lead, motivate and develop a technical team to achieve performance targets.
- Excellent communication and coordination skills across Service, Parts and Aftersales functions.
- Strong organisational and problem-solving abilities with a focus on efficiency and customer satisfaction.
Desirable Qualifications
- Experience working within a prestige or performance automotive brand environment.
- Formal technical qualifications (e.g., NVQ Level 3 or equivalent) or strong technical background.
- Knowledge of manufacturer systems, diagnostic tools and digital workshop platforms.
- Experience coaching apprentices and supporting staff development programmes.
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
- Competitive salary plus an annual bonus up to 35% of Basic Salary aligned with on ‘Core Targets’
- 33 days holiday, including bank holidays
- Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- VW Group tax efficient company vehicle
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
- Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots
Centre
Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Workshop Controller employer: Porsche Retail Group
Contact Detail:
Porsche Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Get chatting with folks in the automotive industry, especially those who work at Porsche or similar brands. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in workshop management, make sure to highlight that in conversations. Share specific examples of how you’ve improved efficiency or customer satisfaction in past roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Prepare for interviews by brushing up on Porsche’s values and standards. Be ready to discuss how you can lead a team to meet those high expectations and drive performance in the workshop.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Workshop Controller role. Highlight your proven experience in workshop management and any relevant qualifications to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how your leadership skills can drive our workshop efficiency and customer satisfaction.
Showcase Your Teamwork Skills: Since teamwork is key in this role, share examples of how you've successfully led and motivated teams in the past. We want to see how you can empower others to achieve their best!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the Workshop Controller position. We can’t wait to hear from you!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Workshop Inside Out
Before the interview, make sure you’re familiar with workshop processes and quality standards. Brush up on Porsche’s specific guidelines and be ready to discuss how you can maximise efficiency and productivity in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate Technicians and coordinate with Service Advisors and Parts to achieve targets. This will demonstrate that you can empower teamwork effectively.
✨Be Ready to Discuss Customer Service
Think about times when you’ve resolved customer complaints or improved service delivery. Be prepared to share these experiences, as exceptional customer service is key in this role. Show that you understand the importance of customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Come equipped with examples of how you've identified trends and implemented corrective actions in previous roles. This will show your potential employer that you can monitor repeat visits and maintain high-quality standards in the workshop.