At a Glance
- Tasks: Become the go-to expert for all things Porsche and support customers with exceptional service.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and mental health support.
- Other info: Work in a state-of-the-art facility with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that celebrates diversity and drives customer satisfaction.
- Qualifications: Must have automotive experience, a clean driving licence, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities:
- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
- Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer’s home/work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
- Support the Porsche Centre with various marketing activities.
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquiries.
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.
Requirements
Minimum Qualifications:
- Previous experience of the automotive industry, including vehicle trends and customer needs.
- Clean Full Driving Licence.
- Over the age of 21 and driving for at least two years (Insurance Purposes).
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Ability to conduct product demonstrations and test drives effectively.
Desirable Qualifications:
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology.
- Strong understanding and ability to deliver in-depth product knowledge.
- Ability to provide expert advice and support to Sales colleagues.
- Continuous learning mindset to stay updated with new model launches and technology upgrades.
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Competitive annual salary, Bonus of 10% per annum.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Centre
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Product Expert (Porsche Pro) (Hiring Immediately) in Sidcup employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer that fosters a culture of diversity and inclusion, ensuring every team member feels valued and empowered. With competitive salaries, generous holiday allowances, and a commitment to employee wellbeing through dedicated mental health champions and support programmes, we provide an environment where you can thrive. Located at Porsche Centre South London, enjoy state-of-the-art facilities and the opportunity to work with passionate colleagues who share a love for excellence in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert (Porsche Pro) (Hiring Immediately) in Sidcup
✨Leverage Local Networking Events
Get yourself to local meetups and networking events in the sales and business development world. Connecting with fellow sales enthusiasts can lead to potential leads for part-time roles—plus, you’ll get to showcase your passion right off the bat!
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Don’t underestimate the power of platforms like LinkedIn to demonstrate your knowledge in sales. Post articles, share insights, or engage with industry-related content. This visibility can catch the eye of companies like Porsche Retail Group looking to hire part-time talent.
✨Utilise Job Boards Specific to Sales
Make sure you're scouring job boards that are known for sales positions, like SalesGravy or We Work Remotely. These platforms often list part-time opportunities that aren’t found elsewhere—so keep your eyes peeled!
✨Direct Outreach to Companies
Don’t wait for the listings to come to you—reach out directly to businesses that excite you, like Porsche Retail Group. Send them a friendly message expressing your interest in part-time opportunities, demonstrating that you’re proactive and eager to join their team.
We think you need these skills to ace Product Expert (Porsche Pro) (Hiring Immediately) in Sidcup
Some tips for your application 🫡
Show Off Your Sales Skills:For a role in sales and business development, we want to see your knack for hitting targets and closing deals. Highlight any previous experience in sales, whether it’s a part-time gig or a student project. Share specific achievements, such as exceeding sales goals or engaging with clients. This is your chance to shine!
Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
Tailor Your Cover Letter:When writing your cover letter, we want to feel your passion for sales! Share why you're excited about the part-time opportunity at Porsche Retail Group and how you can contribute to our growth. Don’t forget to mention what you aim to learn while working with us – it’ll show your eagerness to grow and make a splash in the sales world!
References Matter!:Don’t forget to gather solid references who can vouch for your sales abilities. This can be from a previous employer or a mentor in a related field. Including these will seriously add weight to your application, showing us that others believe in your potential just as much as you do. Let’s make your application one to remember!
How to prepare for a job interview at Porsche Retail Group
✨Showcase Your People Skills
In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research Porsche Retail Group’s Products and Customers
Dig deep into what Porsche Retail Group sells and who their customers are. Show them you’re genuinely interested! Be prepared to discuss how your skills and experiences can help improve their current strategies or solve problems they’re facing. Tailor your insights to reflect their market position.
✨Prepare for Role-Playing Scenarios
Interviewers for part-time sales roles often like to throw in some role-playing to see how you handle real-life sales scenarios. Practice by simulating a pitch for Porsche Retail Group’s product or service, or prepare for objections you might encounter. It’ll help you think on your feet and show off your sales prowess!
✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
