At a Glance
- Tasks: Engage with customers to enhance their experience and manage finance renewals.
- Company: Join the dynamic Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy competitive salary, bonus potential, 33 days holiday, and mental health support.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values diversity and makes a real impact on customer journeys.
- Qualifications: Experience in customer contact and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Experience Team (CET) Advisor you will deliver a professional, compliant, and customer-centric approach to managing finance renewals, lead triage, and customer engagement activities. You will play a key part in ensuring a seamless ownership journey for our customers while supporting business growth.
Key Responsibilities
- Proactively contact existing and potential customers to identify sales and retention opportunities.
- Book account or ownership reviews and maintain high-quality data within CRM systems.
- Conduct compliant finance renewal calls using Key2Key and manage PFS-led campaigns.
- Re-engage lost sales leads and qualify manufacturer-generated leads.
- Review and triage electronic enquiries to determine sales potential.
- Ensure all communications comply with FCA regulations and company standards.
- Support customer engagement through anniversary calls and retention activities.
Minimum Qualifications
- Proficient in CRM and lead management tools (e.g., C@P, eMax).
- Proven experience in customer contact, sales support, or lead management.
- Strong communication skills with ability to build rapport via phone and digital channels.
- Excellent organisation, time management, and attention to details.
- Ability to work to compliance and quality standards, especially for financial products.
- Confident decision-making and problem-solving skills.
- Self-motivated, able to work independently and collaboratively.
Desirable Qualifications
- Experience in automotive retail, finance, or customer retention.
- Knowledge of Key2Key and manufacturer systems.
- Understanding of finance renewal processes and FCA regulations.
- Familiarity with customer retention strategies and campaign management.
- Ability to identify cross-sell and up-sell opportunities.
In return, we offer:
- Competitive annual salary, plus a bonus up to 8% per annum.
- Fixed hours each week (32 hours) - Monday to Friday (Starting between 8:00 - 9:00 and finishing between 17:00 to 18:00) with a day off in the week.
- 33 days holiday per year (Pro-Rata).
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Dedicated mental health champions.
- Live Assurance DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Centre Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.
Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Customer Experience Team Advisor in Sidcup employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer, offering a competitive salary and a supportive work culture that prioritises employee wellbeing and development. With a commitment to diversity and inclusion, employees enjoy a range of benefits including generous holiday allowances, mental health support, and preferential rates on various products and services. Located conveniently in South London, the company provides a dynamic environment where team members can thrive while contributing to the seamless ownership journey of Porsche customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Advisor in Sidcup
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and digitally, make sure you can build rapport quickly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your CRM skills! Familiarise yourself with tools like C@P and eMax, and be ready to discuss how you've used them in past roles. Being able to demonstrate your proficiency will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Team Advisor in Sidcup
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your experience in customer contact and how you’ve gone above and beyond to create a positive experience. We love candidates who can demonstrate their passion for customer service!
Be Specific About Your Skills:Mention your proficiency with CRM and lead management tools like C@P or eMax. We want to see how your skills align with the role, so don’t hold back on showcasing your technical know-how!
Keep It Compliant:Since compliance is key in our industry, make sure to mention any experience you have with FCA regulations or similar standards. This shows us that you understand the importance of adhering to guidelines while engaging with customers.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Customer Experience
Familiarise yourself with the key responsibilities of a Customer Experience Team Advisor. Understand how to manage finance renewals and customer engagement activities, as well as the importance of a compliant and customer-centric approach. This will help you demonstrate your knowledge during the interview.
✨Showcase Your CRM Skills
Since proficiency in CRM and lead management tools is crucial, be prepared to discuss your experience with these systems. Bring examples of how you've used CRM tools to enhance customer interactions or manage leads effectively. This will show that you're ready to hit the ground running.
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and confidently. Since the role involves building rapport via phone and digital channels, consider doing mock interviews with friends or family. Highlight your ability to engage customers and handle inquiries, as this will be key to your success in the role.
✨Understand Compliance and Regulations
Brush up on FCA regulations and compliance standards relevant to financial products. Being able to discuss these topics knowledgeably will set you apart from other candidates. It shows that you take the role seriously and are committed to maintaining high-quality standards in customer interactions.
