At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and exclusive discounts.
- Other info: Work in Europe's largest 'Destination Porsche' centre with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values diversity and customer satisfaction.
- Qualifications: Must have a full UK driver's licence and dealership experience in automotive systems.
The predicted salary is between 36000 - 48600 £ per year.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long‑term customer relationships.
Responsibilities
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction.
- Worked in a fast‑paced environment
Desirable Attributes
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
- Rota Pattern – Monday to Friday (7:30am – 5:30pm or 8.00am to 6.00pm) and 1 in 4 Saturdays (8.00am – 1.00pm)
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high‑street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing and ownership experience of Porsche customers are of the highest quality.
Service Advisor employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer, offering a vibrant work culture that prioritises diversity and innovation. Located in the heart of Guildford, our state-of-the-art facilities provide employees with ample growth opportunities, competitive salaries, and a comprehensive benefits package, including generous holiday allowances and preferential rates on products and services. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying a supportive environment that values your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey technical info clearly and confidently. Role-play with a friend or family member to get comfortable discussing vehicle services and upselling techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Porsche family and ready to deliver that exceptional customer experience.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge about automotive systems that makes you a great fit for the Service Advisor role.
Communicate Clearly:Since communication is key in this role, make sure your application reflects that. Use clear and concise language to explain your skills and experiences, just like you'd explain a technical issue to a customer.
Highlight Customer Service Skills:We want to see how you’ve gone above and beyond for customers in the past. Share specific examples of how you've delivered exceptional service and built long-term relationships with clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Stuff
Brush up on your vehicle technical knowledge before the interview. Be ready to discuss common automotive systems and repair processes, as well as how they relate to customer service. This will show that you understand the role and can communicate effectively with customers.
✨Practice Your Communication Skills
Since strong communication is key for a Service Advisor, practice explaining technical information in simple terms. You might even want to role-play with a friend or family member to get comfortable with upselling services and handling customer queries.
✨Understand Customer Needs
Familiarise yourself with the principles of Treating Customers Fairly. Think about how you would ensure customer satisfaction in various scenarios. Being able to demonstrate your focus on meeting customer needs will set you apart from other candidates.
✨Show Your Team Spirit
Be prepared to discuss how you contribute to a team environment. Share examples of how you've worked collaboratively in fast-paced settings, and highlight your ability to maintain a positive atmosphere while achieving departmental targets.
