At a Glance
- Tasks: Become the go-to expert for Porsche products, delivering top-notch customer support and product demonstrations.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences with a passion for excellence.
- Benefits: Enjoy a competitive salary, bonus potential, 33 days holiday, and exclusive discounts on products and services.
- Other info: Work fixed hours with a supportive environment, including a dedicated mental health champion.
- Why this job: Be part of a dynamic team that values diversity and innovation while working with cutting-edge automotive technology.
- Qualifications: Full driving licence, strong customer service skills, and a passion for cars are essential.
The predicted salary is between 21000 - 35000 £ per year.
As a Product Expert (Porsche Pro), you’ll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.
Responsibilities- Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
- Porsche Car Connect (PCC)
- Porsche Telematics
- Apple Car Play
- Personalisation Options
- Vehicle Products and Features
- Pro-actively offer every customer a second hand-over as part of \"Porsche Masterclass\" – either in the showroom, customer's home / work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)
- Support the Porsche Centre with various marketing activities
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data
- Previous experience of the automotive industry, including vehicle trends and customer needs
- Clean Full Driving Licence
- Over the age of 21 and driving for at least two years (Insurance Purposes)
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market
- Ability to conduct product demonstrations and test drives effectively
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- In-depth knowledge of Porsche vehicle models, features, and technology
- Strong understanding and ability to deliver in-depth product knowledge
- Ability to provide expert advice and support to Sales colleagues
- Continuous learning mindset to stay updated with new model launches and technology upgrades
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Benefits- Competitive annual salary, Bonus of 10% per annum
- 33 days holiday per year, with extra days for long service
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.
#J-18808-LjbffrProduct Expert (Porsche Pro) in London employer: Porsche Retail Group
Porsche Centre South London is an exceptional employer, offering a dynamic work environment where luxury meets customer service excellence. With a strong focus on employee development and a culture that values teamwork and innovation, you will have the opportunity to grow your career while working with some of the most prestigious vehicles in the industry. Located in a vibrant area, the Centre provides unique advantages such as access to exclusive events and a supportive community that fosters both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Product Expert (Porsche Pro) in London
✨Tip Number 1
Familiarise yourself with Porsche's product range and features, especially the latest technologies like Apple Car Play. This knowledge will not only help you answer customer queries effectively but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Engage with current Porsche customers or enthusiasts through online forums and social media. This will give you insights into common customer concerns and preferences, which can be invaluable when discussing how to enhance their experience.
✨Tip Number 3
Practice your communication skills by conducting mock product demonstrations with friends or family. This will help you become more comfortable explaining complex features in a simple way, which is crucial for the role of a Product Expert.
✨Tip Number 4
Stay updated on emerging automotive technologies and trends, particularly in electric vehicles. Being knowledgeable about competitors and industry developments will position you as a well-rounded candidate who can provide valuable insights to both customers and the sales team.
We think you need these skills to ace Product Expert (Porsche Pro) in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of a Porsche Product Expert. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:Emphasise any previous experience in customer service, particularly in high-value retail or automotive sectors. Mention specific instances where you provided exceptional support or resolved technical issues for customers.
Showcase Your Passion:Convey your enthusiasm for cars and technology in your application. Share personal anecdotes or experiences that demonstrate your knowledge of vehicle specifications and emerging automotive technologies.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out and resonates with the hiring team.
How to prepare for a job interview at Porsche Retail Group
✨Know Your Porsche Products
Familiarise yourself with the entire range of Porsche products, including their features and technologies. Be prepared to discuss how these products compare to competitors and demonstrate your understanding of their functionalities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight your ability to handle queries across various platforms and how you maintained a friendly and approachable demeanour.
✨Demonstrate Technical Proficiency
Be ready to discuss your comfort level with technology, including tablets and CRM software. You might be asked to explain how you would assist customers with technical issues, so think through potential scenarios.
✨Emphasise Team Collaboration
Since the role requires working closely with the sales team and other staff, be prepared to talk about your experience in a team-oriented environment. Share instances where you supported colleagues or contributed to team success.
