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- Tasks: Lead workshop efficiency and ensure exceptional customer service while meeting key goals.
- Company: Join Porsche Retail Group, a leader in luxury automotive excellence.
- Benefits: Enjoy competitive salary, annual bonus, fixed hours, and generous holiday allowance.
- Other info: Be part of a diverse team that values innovation and personal development.
- Why this job: Make an impact in a dynamic environment with a passion for sports cars.
- Qualifications: Experience in automotive management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
As a Workshop Controller, you'll be tasked with leading workshop efficiency, productivity and quality by empowering teamwork and ensuring every customer receives exceptional service, all while meeting key commercial and operational goals.
Responsibilities:
- Maximise workshop efficiency by fully utilising Technicians and driving sold hours to target.
- Ensure all customer service work is completed accurately and within agreed timescales.
- Coordinate with Service Advisors and Parts to maintain optimal workshop loading.
- Monitor repeat visits, identify trends and implement corrective actions.
- Oversee vehicle quality checks, including road tests to Porsche standards.
- Keep Technicians updated on service bulletins, policies, and operational information.
- Maintain workshop equipment, facilities standards and compliance with recall and audit requirements.
- Support Service Assistants and assist the Aftersales Manager with customer complaint resolution.
- Track and communicate daily Technician efficiency/productivity, holding regular reviews and setting targets.
- Lead team development, supervise apprentices, and ensure ongoing technical and procedural knowledge.
Requirements
Minimum Qualifications:
- Proven experience in workshop, service, or automotive aftersales management.
- Strong understanding of workshop processes, quality standards, and manufacturer guidelines.
- Ability to lead, motivate and develop a technical team to achieve performance targets.
- Excellent communication and coordination skills across Service, Parts and Aftersales functions.
- Strong organisational and problem-solving abilities with a focus on efficiency and customer satisfaction.
Desirable Qualifications:
- Experience working within a prestige or performance automotive brand environment.
- Formal technical qualifications (e.g., NVQ Level 3 or equivalent) or strong technical background.
- Knowledge of manufacturer systems, diagnostic tools and digital workshop platforms.
- Experience coaching apprentices and supporting staff development programmes.
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Competitive salary plus an annual bonus up to 35% of Basic Salary aligned with on ‘Core Targets’
- 33 days holiday, including bank holidays
- Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- VW Group tax efficient company vehicle
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
- Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots
Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Workshop Controller in London employer: Porsche Retail Group
Contact Detail:
Porsche Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who have experience with prestige brands. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a knack for workshop processes or team leadership, don’t be shy. Use social media platforms like LinkedIn to share your achievements and connect with potential employers. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by practising common questions related to workshop management and customer service. Think about how you can demonstrate your problem-solving abilities and leadership skills. We want to see how you can drive efficiency and quality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Porsche Centre West London. Let’s get you on board!
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in workshop management and any relevant qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how you can contribute to our team. Keep it engaging and personal, just like we do at StudySmarter.
Showcase Your Team Leadership Skills: As a Workshop Controller, leading a team is key. In your application, share examples of how you've motivated and developed teams in the past. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Workshop Stuff
Make sure you brush up on your knowledge of workshop processes and quality standards. Familiarise yourself with Porsche's specific guidelines and be ready to discuss how you've maximised efficiency in previous roles.
✨Show Off Your Leadership Skills
Prepare examples of how you've led and motivated a technical team in the past. Think about times when you’ve set targets, coached apprentices, or resolved customer complaints effectively. This will show that you can handle the responsibilities of a Workshop Controller.
✨Communicate Like a Pro
Since this role involves coordinating with Service Advisors and Parts, practice articulating your thoughts clearly. Be ready to discuss how you’ve successfully communicated across different functions to achieve operational goals.
✨Be Ready for Problem-Solving
Think of specific challenges you've faced in workshop management and how you tackled them. Highlight your organisational skills and ability to implement corrective actions, especially regarding repeat visits and vehicle quality checks.