At a Glance
- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Earn £13.54ph, enjoy bonuses, and access exclusive perks.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of Porsche and create unforgettable customer journeys.
- Qualifications: Customer service experience and a friendly attitude are essential.
The predicted salary is between 13.54 - 13.54 £ per hour.
As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities:
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required
Requirements:
- Minimum Qualifications
- Ability to work in the UK without Sponsorship
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Desirable Qualifications
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft office, customer database systems)
Benefits:
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Monday to Friday 8:00 - 18:00 daily
- £13.54ph, plus a bonus up to 10% of basic salary
- 297 annual leave hours (Inclusive of BH) per year
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Centre East London is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbucks. It’s also a five-minute walk from SportsDock – multi-use sports complex and Galyons Royal Dock – offering coffee shops and restaurants.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Centre Support Assistant - East London employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer that values innovation and customer satisfaction, providing a dynamic work environment where Finance Renewals Specialists can thrive. With a strong focus on employee development and a culture that encourages collaboration, team members are empowered to grow their skills while delivering tailored finance solutions. Located in a prestigious automotive setting, employees enjoy unique advantages such as access to cutting-edge resources and the opportunity to work with a renowned brand.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Assistant - East London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Porsche Retail Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Porsche Retail Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Support Assistant - East London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Porsche Retail Group:Your cover letter is your chance to shine! Tell us why you want to work at Porsche Retail Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Porsche Retail Group!
How to prepare for a job interview at Porsche Retail Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
