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- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join Porsche Centre West London, a leader in luxury automotive experiences.
- Benefits: Competitive salary, bonus, 33 days holiday, and employee perks.
- Why this job: Be the face of an iconic brand and enhance customer journeys.
- Qualifications: Customer service experience and a friendly, team-oriented attitude.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 18900 - 22050 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre West London. As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities:- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required
- Minimum Qualifications
- Ability to work in the UK without Sponsorship
- Full Driving Licence
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Desirable Qualifications
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft office, customer database systems)
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Part time (36 hours) on a fixed shift pattern, centre open 8am to 6pm daily. Saturday working required.
- £31,500 pro-rata plus 10% monthly bonus
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Centre Support Assistant in London employer: Porsche Retail Group
Contact Detail:
Porsche Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant in London
✨Tip Number 1
First impressions matter, so when you walk into that showroom, make sure you’re dressed to impress! A smart appearance shows you take the role seriously and are ready to represent the Porsche brand.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would welcome a visitor or handle an inquiry. Being friendly and approachable is key, so show us your best smile!
✨Tip Number 3
Research the Porsche brand and its values. Knowing what makes Porsche special will help you stand out as a candidate who truly understands the company culture and can embody it as a Centre Support Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Centre Support Assistant in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable demeanour. Remember, you're applying for a role where customer interaction is key!
Tailor Your Application: Make sure to tailor your application to the Centre Support Assistant role. Highlight any relevant experience in hospitality or customer service, and mention how your skills can contribute to creating an outstanding customer journey at Porsche Centre West London.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be guiding customers through the showroom and answering their questions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows that you’re keen on joining our team at Porsche Retail Group. We can’t wait to hear from you!
How to prepare for a job interview at Porsche Retail Group
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes the brand iconic and be ready to discuss how you can embody that in your role as a Centre Support Assistant.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice your greeting and customer service skills. Role-play with a friend or family member to ensure you come across as friendly and approachable during the interview.
✨Show Off Your Organisational Skills
Be prepared to discuss examples from your past experiences where you've successfully managed multiple tasks. Highlight your ability to keep things organised and visually appealing, just like the showroom environment you’ll be maintaining.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you might host, or how they gather customer feedback. This shows your genuine interest in the role and the company.
