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- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and generous holiday allowance.
- Other info: Work in a vibrant environment with great career growth opportunities.
- Why this job: Be part of a dynamic team that values diversity and customer satisfaction.
- Qualifications: Full UK Drivers Licence and dealership experience preferred.
The predicted salary is between 36000 - 48600 £ per year.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities:
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Requirements
Minimum Attributes:
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction.
- Worked in a fast-paced environment
Desirable Attributes:
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
- Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
Centre: Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Service Advisor in Hatfield employer: Porsche Retail Group
Contact Detail:
Porsche Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hatfield
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands our culture and what we stand for.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to convey technical info clearly. Role-play with a friend or family member to get comfortable explaining complex ideas in simple terms. We want to see you shine!
✨Tip Number 3
Show off your upselling skills! Think of examples from your past experience where you successfully upsold a service or product. We love candidates who can demonstrate their ability to drive sales while keeping customer satisfaction at the forefront.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. Let’s make this happen together!
We think you need these skills to ace Service Advisor in Hatfield
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge about automotive systems that makes you a great fit for the Service Advisor role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. Use keywords from the posting, like 'customer experience' and 'upselling', to show we’re on the same page.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand—just like you would with a customer!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Stuff
Brush up on your vehicle technical knowledge before the interview. Be ready to discuss automotive systems and repair processes, as this will show that you understand the role and can communicate effectively with customers.
✨Practice Your Communication Skills
Since strong communication is key for a Service Advisor, practice explaining technical information in simple terms. You might even want to role-play with a friend to get comfortable upselling services and handling customer queries.
✨Familiarise Yourself with the Company Culture
Research Porsche Retail Group and their commitment to diversity and customer satisfaction. Understanding their values will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about their approach to customer service or how they support their employees' development. It shows you're genuinely interested in the role and the company.