At a Glance
- Tasks: Welcome customers, manage inquiries, and support the showroom team.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Competitive salary, bonus, mental health support, and exclusive discounts.
- Other info: Enjoy a vibrant work environment with great career growth opportunities.
- Why this job: Be a brand ambassador for Porsche and create unforgettable customer experiences.
- Qualifications: Experience in customer service and a friendly, approachable attitude.
The predicted salary is between 29000 - 38000 £ per year.
As a Senior Centre Support Assistant / Showroom Host you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.
Responsibilities
- Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression.
- Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers.
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
- Manage incoming calls, forwarding them onto the right department.
- Maintaining Showroom Appearance: Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays.
- Collecting Feedback: Gather customer feedback and insights to improve the showroom experience and report any issues to management.
Requirements
Minimum Qualifications:
- Previously experience working in a Receptionist, Host or Admin position.
- Exposure working in a customer-facing position.
- A friendly and approachable demeanour to create a welcoming environment.
- Ability to manage multiple tasks and maintain an orderly showroom.
Preferred Qualifications:
- Background working in an automotive dealership.
- Exposure to supervising a team in absence of the Manager.
- Minutes writing or note taking during meetings.
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- This positions are on a full-time basis with a rotating shift pattern: Week One - Monday to Friday 8:00am till 6:00pm; Week Two - Monday to Saturday 8:00am till 6:00pm with a Wednesday Off.
- Up to £33,741 per annum plus bonus.
- 33 days per year, pro rata for Part Time hours.
- Option of a VW Group Vehicle at preferential leasing rates.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Centre: Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Senior Centre Support Assistant (Hiring Immediately) in Hatfield employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer that prioritises diversity and inclusivity, fostering a vibrant work culture where every team member can thrive. Located at the Porsche Centre Hatfield, employees enjoy a supportive environment with excellent benefits, including competitive salaries, preferential vehicle leasing rates, and dedicated mental health support. With opportunities for personal growth and a commitment to employee wellbeing, PRG stands out as a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Centre Support Assistant (Hiring Immediately) in Hatfield
✨Tip Number 1
Get to know the Porsche brand inside out! Familiarise yourself with their products and services so you can impress during interviews. This knowledge will help you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. Being friendly and approachable is key, especially in a customer-facing role like this one.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Porsche Retail Group team.
We think you need these skills to ace Senior Centre Support Assistant (Hiring Immediately) in Hatfield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Porsche brand. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the Senior Centre Support Assistant role. Whether it’s customer service or admin tasks, we want to see how your background makes you a perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Porsche Retail Group
✨Know Your Porsche
Make sure you have a solid understanding of the Porsche brand and its products. Familiarise yourself with the latest models, features, and promotions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing an outstanding customer experience, think of examples from your past work where you've excelled in customer service. Be ready to share these stories during the interview to demonstrate your ability to create a welcoming environment.
✨Show Off Your Organisational Skills
The job requires managing multiple tasks and maintaining an orderly showroom. Prepare to discuss how you prioritise tasks and keep things organised. You might even want to bring a few examples of how you've successfully managed similar responsibilities in previous roles.
✨Be Ready for Teamwork Questions
As you'll be supporting the Centre management team and possibly supervising in their absence, expect questions about teamwork and leadership. Think of times when you've worked well in a team or taken charge of a situation, and be prepared to explain how you can contribute to a positive team dynamic.
