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- Tasks: Welcome customers, manage inquiries, and maintain a stunning showroom environment.
- Company: Join Porsche Centre Mayfair, a part of the iconic Porsche Retail Group.
- Benefits: Competitive salary, bonus, mental health support, and exclusive discounts.
- Why this job: Be a brand ambassador for Porsche and create unforgettable customer experiences.
- Qualifications: Customer service experience and a friendly, team-oriented attitude.
- Other info: Part-time role with flexible shifts in a vibrant luxury setting.
The predicted salary is between 18900 - 22000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world’s most iconic brands and join Porsche Centre Mayfair. As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required
Minimum Qualifications
- Ability to work in the UK without Sponsorship
- Full Driving Licence
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
Desirable Qualifications
- Experience of working in a large franchised automotive dealership
- Good organisational skills and attention to detail
- Basic computer skills (Microsoft office, customer database systems)
In return, we offer
- Part time on a rotating shift pattern, centre open 8am to 6pm daily. Saturday working required.
- £31,500 pro‑rata plus 10% monthly bonus
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. Centre Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2‑minute walk.
Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Centre Support Assistant employer: Porsche Retail Group
Contact Detail:
Porsche Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
First impressions matter, so when you walk into that showroom for your interview, channel your inner Porsche ambassador! Dress smartly, smile, and be ready to showcase your friendly demeanour. Remember, you're not just applying for a job; you're stepping into a brand that values excellence.
✨Tip Number 2
Get to know the Porsche brand inside out before your interview. Familiarise yourself with their vehicles, features, and promotions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Centre Support Assistant, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable answering questions and guiding customers through the showroom. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Porsche family. So, what are you waiting for? Get your application in and let’s make that dream job a reality!
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable demeanour. Remember, you’ll be the first point of contact for customers, so a warm tone is key.
Tailor Your Application: Make sure to tailor your application to the role of Centre Support Assistant. Highlight any relevant experience in hospitality or customer service, and mention how your skills can contribute to creating an outstanding customer journey at Porsche Centre Mayfair.
Keep It Neat and Professional: Presentation matters! Ensure your application is well-organised and free from typos. A clean and professional layout reflects your attention to detail, which is super important for maintaining that pristine showroom environment we pride ourselves on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Porsche Retail Group!
How to prepare for a job interview at Porsche Retail Group
✨Know the Brand Inside Out
Before your interview, make sure you research Porsche and its values. Understand what makes the brand iconic and be ready to discuss how you can embody that in your role as a Centre Support Assistant. This shows genuine interest and helps you connect with the interviewers.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice how you would greet and assist them. Role-play common scenarios with a friend or family member to build confidence. Highlight your friendly demeanour and communication skills during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks in a fast-paced environment. Share specific examples from your past experiences where you successfully juggled responsibilities, maintained a clean and organised space, or supported a team effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the showroom's customer experience goals, or upcoming events. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.