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- Tasks: Lead workshop efficiency and ensure exceptional customer service in a dynamic automotive environment.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy competitive salary, annual bonus, 33 days holiday, and a supportive work culture.
- Other info: Work in state-of-the-art facilities with excellent career growth opportunities.
- Why this job: Make an impact in a high-performance team while developing your skills in the automotive industry.
- Qualifications: Experience in workshop management and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
As a Workshop Controller, you'll be tasked with leading workshop efficiency, productivity and quality by empowering teamwork and ensuring every customer receives exceptional service, all while meeting key commercial and operational goals.
Responsibilities
- Maximise workshop efficiency by fully utilising Technicians and driving sold hours to target
- Ensure all customer service work is completed accurately and within agreed timescales
- Coordinate with Service Advisors and Parts to maintain optimal workshop loading
- Monitor repeat visits, identify trends and implement corrective actions
- Oversee vehicle quality checks, including road tests to Porsche standards
- Keep Technicians updated on service bulletins, policies, and operational information
- Maintain workshop equipment, facilities standards and compliance with recall and audit requirements
- Support Service Assistants and assist the Aftersales Manager with customer complaint resolution
- Track and communicate daily Technician efficiency/productivity, holding regular reviews and setting targets
- Lead team development, supervise apprentices, and ensure ongoing technical and procedural knowledge
Requirements
Minimum Qualifications
- Proven experience in workshop, service, or automotive aftersales management
- Strong understanding of workshop processes, quality standards, and manufacturer guidelines
- Ability to lead, motivate and develop a technical team to achieve performance targets
- Excellent communication and coordination skills across Service, Parts and Aftersales functions
- Strong organisational and problem‑solving abilities with a focus on efficiency and customer satisfaction
Desirable Qualifications
- Experience working within a prestige or performance automotive brand environment
- Formal technical qualifications (e.g., NVQ Level 3 or equivalent) or strong technical background
- Knowledge of manufacturer systems, diagnostic tools and digital workshop platforms
- Experience coaching apprentices and supporting staff development programmes
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Competitive salary plus an annual bonus up to 35% of Basic Salary aligned with on ‘Core Targets'
- 33 days holiday, including bank holidays
- Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- VW Group tax efficient company vehicle
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
- Five full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Workshop Controller employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to workshop management. Think about how you would handle specific challenges they face, and be ready to share your ideas on improving efficiency and customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Show Your Passion for the Automotive Industry: When writing your application, let your enthusiasm for the automotive world shine through! We want to see how your experience aligns with our commitment to excellence and customer satisfaction.
Highlight Relevant Experience: Make sure to detail your previous roles in workshop or service management. We’re looking for proven experience, so don’t hold back on showcasing your achievements and how they relate to the Workshop Controller position.
Tailor Your Application: Customise your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Workshop Inside Out
Before the interview, make sure you understand the key processes and standards that drive workshop efficiency. Familiarise yourself with Porsche's quality benchmarks and how they align with customer service expectations. This knowledge will help you demonstrate your expertise and show that you're ready to lead the team.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and motivating teams. Think of specific examples where you've successfully developed technicians or resolved conflicts. Highlighting your ability to inspire teamwork will resonate well with the interviewers, as they'll be looking for someone who can empower their staff.
✨Communicate Clearly and Confidently
Strong communication is key in this role, so practice articulating your thoughts clearly. Be ready to explain how you would coordinate with Service Advisors and Parts to optimise workshop loading. Clear communication will not only reflect your organisational skills but also your ability to work collaboratively across functions.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or operational challenges. Prepare a few scenarios where you've identified trends and implemented corrective actions. This will showcase your analytical skills and commitment to customer satisfaction, which are crucial for the role.