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- Tasks: Welcome customers, manage showroom flow, and support sales teams.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy competitive pay, bonuses, mental health support, and discounts on products.
- Other info: Work in a stunning showroom with a subsidised restaurant and free parking.
- Why this job: Be a brand ambassador for Porsche and enhance customer experiences in a dynamic environment.
- Qualifications: Customer service experience, great communication skills, and basic computer knowledge required.
The predicted salary is between 25000 - 35000 £ per year.
Responsibilities
Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host for one of the world’s most iconic brands and join Porsche Centre Reading. As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.Responsibilities:
- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department.
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required
Preferred Skills / Experience
- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Good organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Basic computer skills (Microsoft office, customer database systems)
Desirable Experience
- Full Driving Licence
- Experience of working in a large franchised automotive dealership
Porsche Retail Group Are Committed To Promoting a Culture That Champions Diversity And Equal Opportunities. PRG Believe Diverse Teams Are Catalysts Of Innovation And Create Multiple New Ideas. One Of Our Priorities Is To Celebrate Diversity In All Its Dimensions While Shaping An Aspirational And Inclusive Company Culture.In Return, We Offer
- Full time hours – Rota Pattern, 7.30am to 5pm OR 8.30am to 6.00pm (Alternative Weeks) with one in four Saturdays
- £31,327 plus 10% monthly bonus
- 33 days per year, pro rata
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
Centre:Porsche Centre Reading, the very first ‘Destination Porsche’ centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.How to ApplyPlease note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. #J-18808-Ljbffr
Showroom Host employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with the Porsche brand and its values. Understanding what makes Porsche unique will help you convey that passion to customers, making you a more effective brand ambassador.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable welcoming customers and answering their questions in a professional manner.
✨Tip Number 3
Get to know the showroom layout and the vehicles on display. Being knowledgeable about the products will enable you to guide customers effectively and enhance their overall experience.
✨Tip Number 4
Network with current employees or attend events at Porsche Centre Reading. Building connections within the company can provide valuable insights and potentially give you an edge during the hiring process.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Showroom Host position. Understand the responsibilities and preferred skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles, hospitality, or retail. Emphasise your communication skills, organisational abilities, and any relevant experience that aligns with the responsibilities of a Showroom Host.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Porsche brand and your commitment to providing outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to manage customer interactions effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Showroom Host.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Show Your Enthusiasm for the Brand
As a potential Showroom Host, it's crucial to demonstrate your passion for Porsche and its values. Research the brand's history and current models, and be ready to share what excites you about working with such an iconic name.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice how you would greet and assist them. Role-play common scenarios with a friend to ensure you can handle inquiries confidently and professionally.
✨Highlight Your Organisational Skills
The role requires managing multiple tasks in a fast-paced environment. Be prepared to discuss specific examples from your past experiences where you successfully organised events or managed customer flow effectively.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, company culture, and expectations for the Showroom Host position. This not only demonstrates your enthusiasm but also helps you assess if the role is right for you.