Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic service team to deliver top-notch customer experiences and manage vehicle service appointments.
- Company: Join Porsche Retail Group, a leader in luxury automotive service with a passion for excellence.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous holiday, and exclusive perks.
- Why this job: Be the key link between customers and our workshop, making a real impact on their experience.
- Qualifications: Experience in customer service management and a valid driver's license required.
- Other info: Work in a supportive environment that values diversity and offers excellent career growth.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In this role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department.
Responsibilities
- Supervise and support the Service Team, monitoring performance and providing coaching and training as needed
- Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met
- Monitor progress of repair jobs and proactively manage delays
- Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability
- Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution
- Maximize service marketing campaigns
Requirements
Minimum Qualifications:
- Valid full Driver\’s License
- Proven experience in service reception or customer service management
- Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service
- Excellent knowledge/ understanding of the motor industry
- Excellent verbal and written communication skills
- Proven track record of achieving operational targets.
Desirable
- Basic vehicle repair knowledge
- Knowledge of automotive or technical service processes
- Familiarity with service management software (e.g. Kerridge, CDK)
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
- Basic Salary up to £45,000 per annum, depending on experience
- Monthly bonus payments – OTE of 35% of basic salary per annum
- A tax efficient VW Group Vehicle
- Option of a second VW Group Vehicle at a preferential leasing rate
- 33 days holiday, with extra days for long service
- Fixed hours each week – no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre
Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone\’s throw away from Tesco Superstore. It\’s also a five-minute drive from Bannatyne Health Club and Orpington\’s Retail Park.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
#J-18808-Ljbffr
Service Team Manager employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management and team supervision. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the expectations of the role.
✨Tip Number 3
Showcase your knowledge of the motor industry during interviews. Brush up on current trends, challenges, and innovations in automotive service. This will not only impress your interviewers but also demonstrate your passion for the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Team Manager role. Highlight your customer service management experience and any relevant achievements in the motor industry to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for our team. Don’t forget to mention your understanding of service processes and customer expectations.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and professional. Use concise language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Porsche Centre South London!
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and service management processes. Familiarise yourself with common technical issues and how to resolve them, as well as any relevant software like Kerridge or CDK. This will show that you're not just a people person but also have the technical know-how to back it up.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll be supervising and supporting a team. Be prepared to discuss your previous experience in managing teams, providing coaching, and how you've handled performance monitoring. Share specific examples of how you've motivated your team to achieve operational targets.
✨Customer-Centric Mindset
Since this role is all about ensuring excellent customer service, think of examples where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and technical issues, and how you ensure a smooth customer journey from booking to vehicle return.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Aftersales Department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
