Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Administer warranty claims and support vehicle technicians to ensure top-notch service.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and exclusive perks.
- Why this job: Be part of a dynamic team that drives customer satisfaction and quality in automotive service.
- Qualifications: Experience in warranty administration and strong customer service skills required.
- Other info: Work in a state-of-the-art facility with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Service Quality Specialist (SQS)/Warranty Administrator, you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. Preparing, submitting and tracking warranty claims, ensuring timely reimbursement and maintaining detailed records. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche\’s service process and warranty standards. The SQS drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction through vehicles being fixed first time.
Responsibilities
- Administer warranty and goodwill repairs, including claims, documentation, and campaign communication
- Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines
- Provide technical support and guidance to technicians, managing repair progression, systems, and processes
- Stay up to date with manufacturer policies, bulletins and procedures
- Develop workshop processes aligned with Porsche Service and warranty standards
- Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
- Manage Porsche Request Management System for technician support and communication
- Support parts processes, including pre-pick and returns to Porsche
- Provide regular feedback on repair quality to management and recommend improvements
Requirements
Minimum Qualifications
- Full UK Driving License
- Experience in Warranty Administration in the automotive industry
- Familiarity with dealership management systems (DMS)
- Great customer service skills, to ensure customer satisfaction throughout the claim process
- Sound mechanical and technical skills
- Experience of working within a franchised automotive dealership
- A track record of performing within a fast paced, workshop environment
- Proficiency in Microsoft Office suite
Desirable Qualifications
- Level 3 Diploma in Light Vehicle Maintenance
- Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations
- Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement
Benefits
- Industry leading salary plus 10% bonus, paid monthly
- 33 days holiday, with extra for long service
- Fixed hours each week – Monday to Friday, 8am to 6pm with 1-hour unpaid break per day
- Option of a VW Group Vehicle at preferential leasing rates
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program – support and advice on issues impacting wellbeing
- Dedicated mental health champions
Centre
Porsche Centre South London, located off the A20 towards Bexley. Free onsite parking and proximity to local amenities.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is owned by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence. Our centres feature state-of-the-art facilities and highly trained staff to ensure the highest quality in purchasing, servicing and ownership experiences.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Manufacturing
Industries
- IT Services and IT Consulting
Our diversity and equal opportunity commitments are integral to our culture.
#J-18808-Ljbffr
Service Quality Specialist (Warranty Admin) employer: Porsche Retail Group Ltd
Contact Detail:
Porsche Retail Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Specialist (Warranty Admin)
✨Tip Number 1
Network like a pro! Reach out to folks in the automotive industry, especially those who work with warranty claims. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can talk confidently about warranty processes and how to improve service quality. We want to see you shine when discussing your experience!
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've handled difficult situations or improved customer satisfaction. Remember, it's all about making that connection with the interviewer!
✨Tip Number 4
Apply through our website for the best chance at landing the role. We love seeing applications directly from candidates who are genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Service Quality Specialist (Warranty Admin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Specialist role. Highlight your experience in warranty administration and customer service, as these are key for us. Use specific examples that showcase your skills in managing claims and supporting technicians.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how your background makes you a perfect fit for our team. Don’t forget to mention your familiarity with dealership management systems and any relevant qualifications.
Showcase Your Technical Skills: Since this role involves providing technical support, make sure to highlight your mechanical and technical skills. Mention any relevant diplomas or certifications you have, especially those related to vehicle maintenance or electric/hybrid systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Know Your Warranty Inside Out
Make sure you brush up on warranty processes and guidelines specific to the automotive industry. Familiarity with Porsche's standards will show that you're serious about the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past, especially in challenging situations. Highlighting your ability to ensure customer satisfaction will resonate well with the interviewers.
✨Demonstrate Technical Knowledge
Be ready to discuss your mechanical and technical skills. You might be asked to solve a hypothetical problem or explain a technical process, so having a few scenarios in mind can really help you shine.
✨Familiarise Yourself with DMS
Since experience with dealership management systems is crucial, make sure you know the basics of how they work. If you’ve used any specific systems before, be prepared to talk about your experience and how it can benefit the team.
