At a Glance
- Tasks: As a Service Advisor, you'll enhance customer experiences and drive sales through excellent service.
- Company: Join Porsche Retail Group, a leader in luxury automotive service with a passion for excellence.
- Benefits: Enjoy a competitive salary, monthly bonuses, 33 days holiday, and exclusive discounts on products.
- Other info: Work in Europe's largest 'Destination Porsche' centre, with great transport links and free parking.
- Why this job: Be part of a dynamic team in a vibrant environment, fostering long-term customer relationships.
- Qualifications: Must have a full UK Drivers Licence and basic vehicle maintenance knowledge; customer service experience is essential.
The predicted salary is between 21600 - 36000 £ per year.
As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction
- Worked in a fast-paced environment
Desirable Attributes
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to Contribute fully within the team, ensuring the right environment is maintained
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
- Rota Pattern - Monday to Friday (7:30am - 5:30pm or 8.00am to 6.00pm) and 1 in 4 Saturdays from 8.00am to 1.00pm
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program - support and advice on issues impacting your wellbeingDedicated mental health champions
- Employee representative body - your voice at work
Centre
The biggest ‘Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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Service Advisor in Guildford employer: Porsche Retail Group Ltd
Porsche Retail Group Ltd is an exceptional employer, offering a dynamic work environment in Reading where innovation meets operational excellence. With a competitive salary of £35,000, 35 days of holiday, and a strong emphasis on employee growth and development, this entry-level role provides a unique opportunity to transform data into actionable insights while being part of a supportive team culture that values collaboration and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Familiarise yourself with Porsche's products and services. Understanding the brand's offerings will not only help you in discussions with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practising how to handle various customer scenarios can prepare you for the dynamic nature of the Service Advisor role.
✨Tip Number 3
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your understanding of vehicle mechanics, even at a basic level. Being able to discuss common vehicle issues and maintenance needs will show your capability to advise customers effectively.
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and attributes required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:Emphasise any face-to-face customer service experience you have, especially in fast-paced environments. If you have automotive or luxury brand experience, make sure to showcase this prominently in your CV and cover letter.
Showcase Your Skills:Demonstrate your strong IT literacy and administration skills in your application. Mention any familiarity with service management software, as well as your understanding of vehicle systems and maintenance needs.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for customer care and your ability to foster long-term relationships. Use specific examples from your past experiences to illustrate your suitability for the role.
How to prepare for a job interview at Porsche Retail Group Ltd
✨Show Your Passion for Customer Care
As a Service Advisor, your role revolves around customer experience. Make sure to express your enthusiasm for helping customers and how you prioritise their needs. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of vehicle systems is crucial. Brush up on common vehicle issues and maintenance needs. Be prepared to discuss how you would approach diagnosing a customer's vehicle problems based on their descriptions.
✨Highlight Your Communication Skills
Effective communication is key in this role. During the interview, showcase your ability to listen actively and explain technical information clearly. You might want to role-play a scenario where you explain a service recommendation to a customer.
✨Familiarise Yourself with Porsche Products
Since you'll be discussing Porsche's products and services, do some research beforehand. Understand the brand's values and the specific services they offer. This will not only impress your interviewers but also show your genuine interest in the company.
